At a Glance
- Tasks: Process warranty claims and ensure compliance with Mercedes-Benz standards.
- Company: Join the prestigious Mercedes-Benz Sunshine Coast dealership.
- Benefits: Full-time role with ongoing training and career growth opportunities.
- Other info: Focus on one premium brand in a supportive team environment.
- Why this job: Shift your automotive skills into a rewarding warranty administration role.
- Qualifications: Understanding of automotive technology and strong attention to detail.
The predicted salary is between 47250 - 57750 $ per year.
Ready for a change? Put your automotive knowledge to work with one of the world's leading luxury brands. Mercedes-Benz Sunshine Coast is seeking a motivated, technically minded and detail-oriented individual to join our successful dealership in a full-time Warranty Administrator role.
We're looking for someone with a sound understanding of automotive technology, workshop operations and manufacturer requirements, who is confident working with computer systems and keen to learn new warranty submission programs. Previous warranty administration experience is highly regarded, but not essential for the right candidate. If you have the technical knowledge, dealership experience and willingness to learn, we'll support you with ongoing manufacturer training to help you succeed.
As our Warranty Administrator, you will play a key role in ensuring warranty claims are processed accurately, efficiently and in accordance with Mercedes-Benz manufacturer requirements. Your responsibilities will include:
- Preparing, processing and submitting manufacturer warranty claims.
- Reviewing repair orders, technician notes and workshop documentation to ensure claims meet manufacturer guidelines.
- Applying your technical automotive knowledge to understand repairs, diagnostic findings and warranty requirements.
- Learning and navigating warranty submission programs, digital platforms and evolving manufacturer systems.
- Monitoring claims, following up outstanding submissions and resolving rejected or queried claims.
- Maintaining accurate records and ensuring compliance with manufacturer policies and procedures.
- Liaising with Service Advisors, Technicians and Service Management to clarify technical information and support efficient claim processing.
- Staying up to date with manufacturer warranty policies, procedures and system changes through ongoing training.
You could be an experienced Warranty Administrator, a former or current Service Advisor, or an Automotive Technician looking for a different career path. Ideally, you will bring:
- A sound understanding of automotive technology, repairs and workshop terminology.
- Previous experience in a dealership environment, whether in warranty, service advising or vehicle servicing and repairs.
- Confidence using computer systems and the ability to learn new software and submission platforms.
- Strong attention to detail and a commitment to accuracy.
- Good problem-solving skills and the ability to interpret technical information.
- Excellent organizational skills and the ability to manage deadlines.
- Clear communication skills and a collaborative approach to working with the service team.
- A proactive attitude, a willingness to learn and pride in producing quality work.
Previous warranty administration experience will be an advantage, but we are equally interested in candidates with the right technical foundation, transferable skills and attitude.
Why Join Mercedes-Benz Sunshine Coast?
- Full-time employment with a successful Mercedes-Benz dealership.
- One premium brand to focus on — no juggling the requirements of multiple franchises.
- Ongoing manufacturer training to develop your knowledge and keep you up to date with warranty systems and procedures.
- A new career direction for an experienced Service Advisor or Technician wanting to apply their skills in a different role.
- Specialist brand experience with one of the world's most recognized automotive manufacturers.
- An opportunity to grow your skills and build a rewarding long-term career.
One brand. One team. An opportunity to take your automotive career in a new direction.
Mercedes-Benz Warranty Administrator in Maroochydore employer: Crick Transport Group
At Crick Transport Group, known as Daimler Trucks Toowoomba, we pride ourselves on being a family-oriented employer that values work/life balance and employee development. Our central location offers a friendly and supportive environment where you can thrive, with opportunities for career advancement and generous benefits including training on world-class brands and performance bonuses. Join our dedicated team and experience the satisfaction of making a real difference in the lives of our customers while enjoying a rewarding career in the heavy transport industry.
