Account Manager (Fintech) - VIC in Melbourne

Who are we? We are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022‐2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose Empower Australian businesses to trade confidently with their customers.

Our Mission We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team As an Account Manager, you'll play a critical role in driving Net Revenue Retention (NRR) across an existing portfolio of Corporate Clients ($25M-250M Annual Turnover) within the VIC Region. Owning commercial outcomes post‐sale, you'll focus on contract renewals, value‐led upsell, and product adoption, ensuring customers realise ongoing value from CreditorWatch's solutions while strengthening long‐term retention and new product adoption.

You'll aim to proactively demonstrate how CreditorWatch continues to benefit businesses. Once you find your feet in the role, you'll need to implement various account management strategies focusing on the upselling and cross‐selling of existing and new products, training, support and regular check‐ins and contact. You'll be a true brand ambassador, demonstrating how CreditorWatch can continue to add benefit to our accounts through a creative and strategic approach; you'll need to stand out from the crowd.

This role reports directly to the Sales Manager – Account Management and is a full‐time opportunity offering hybrid working conditions based out of our Melbourne CBD office.

Responsibilities

• Identify, negotiate and close new business opportunities within an existing portfolio of customers to drive net growth of your customer portfolio.
• Own contract renewals, including renewal conversations, pricing discussions and contract execution.
• Cultivate and maintain strong relationships with customers – understanding their needs and goals to provide tailored solutions, clearly articulating product value across the CreditorWatch portfolio.
• Respond to customers' needs and requirements in a timely fashion.
• Maintain correct and updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by improving processes.
• Stay informed about industry trends and market conditions and share them with customers to position the company as a strategic partner.
• Maintain strong CRM hygiene to support accurate forecasting of renewals and expansion activity.

Our ideal candidate To be successful in the role, you'll ideally have at least 3+ years sales experience as an Account Manager, Business Development Manager, Account Executive or Sales Development Representative within the tech/SaaS space. You'll be nurturing in your approach and have a way with customers, showcasing your amazing problem‐solving, active listening and communication skills. Experience working in shorter sales cycles of 2 weeks and under would be a huge advantage. Passion will be what sets you apart – you'll live, love and breathe all things CreditorWatch which will see you get the wins with our customers.

More than just work

• Keep Active - All employees get a Fitness First Platinum gym membership.
• Daily Fuel - Barista‐made coffee, breakfast, snacks, lunches and drinks on us.
• Wellness Days - Receive an additional day off each month.
• Monthly Massages - We offer monthly in‐house massages to soothe sore spots and tight knots.
• Bonus Shares - We offer performance‐based bonuses and access to our Employee Share Scheme.
• Fun Activities - Monthly team‐building activities.
• Legal Services - Access to free legal services.

Our Values

• The 1%'ers add up - Our commitment to going that one step further sets us apart.
• We are dependable and trustworthy - Our clients are everything to us.
• We are committed to growth - Our success comes from our ability to grow and adapt.
• Our people make the difference - We help our employees achieve their aspirations.

Recruitment Process

• Phone Screening - A deep dive into the company, role and experience required.
• Hiring Manager Meeting - Showcase why your background aligns to the role.
• Functional Meeting - Set up with a take‐home case challenge.
• Values Meeting - Discuss why CreditorWatch and how you'd fit into our world.

We are committed to you. We offer a fantastic culture with open communication and rewards and recognition. We are an equal opportunity employer and committed to excellence through diversity.