Program Manager

Creating Links is seeking a passionate and experienced Program Manager – Child & Family Services to lead our multidisciplinary team and drive the delivery of high-quality programs that strengthen families and improve outcomes for children and young people. This is an exciting opportunity to influence service delivery, develop a high-performing team, strengthen community partnerships and contribute to the growth and innovation of our Child & Family Services portfolio.

About Us

Creating Links is a leading not-for-profit multicultural community service provider with over 50 years of experience supporting individuals, families and communities across South-West Sydney and the Greater Sydney region. We deliver a diverse range of services across Disability, Foster Care, Child & Family Services and Financial Wellbeing. Our approach is holistic, person-centred and culturally responsive, with a strong commitment to delivering high-quality support and service excellence. Guided by our values of Compassion, Inclusion, Integrity, Collaboration and Respect, we strive to create inclusive communities where everyone feels valued, supported and empowered to thrive.

Why You'll Love Working With Us

• Inclusive Culture - Be part of a diverse, welcoming and values-driven organisation that celebrates culture and community.
• Salary Packaging & Benefits - Access not-for-profit salary packaging and a range of employee benefits.
• Meaningful Impact - Lead programs that make a genuine difference in the lives of children, young people and families.
• Leadership & Growth - Shape service delivery, develop your team and contribute to organisational growth and innovation.
• Supportive Environment - Work alongside passionate professionals committed to collaboration and positive community outcomes.

About the Role

Reporting to the Executive Manager Community Services, you will provide leadership, strategic direction and operational oversight across Creating Links' Child & Family Services portfolio. You will lead a multidisciplinary team delivering family support services, parenting and capacity-building programs, therapeutic counselling and group-based interventions. Your focus will be on ensuring services are child-centred, family-focused, trauma-informed and culturally responsive.

Your key responsibilities will include:

• Program Leadership - Oversee the delivery of high-quality Child & Family Services programs, ensuring effective coordination across family support, counselling and group-based services.
• People Leadership - Lead, coach and mentor multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
• Service Development & Innovation - Identify opportunities to enhance existing programs, respond to emerging community needs and expand service reach.
• Strategic Partnerships - Build and strengthen relationships with government agencies, community organisations, schools, health services and funding bodies.
• Quality & Compliance - Ensure services meet child safeguarding, legislative, regulatory, accreditation and contractual requirements.
• Performance & Resource Management - Monitor program outcomes, budgets, service performance and resources to ensure effective and sustainable service delivery.
• Strategic Contribution - Work closely with the Executive Manager to support service planning, funding opportunities and the long-term growth of the portfolio.

About You

We are looking for an outcomes-focused leader who brings strong sector knowledge, sound professional judgement and a genuine commitment to improving outcomes for children and families. Experience in program development, funding submissions, working with culturally diverse communities or clinical supervision will be highly regarded.

To succeed in this role, you will bring:

• Relevant Qualifications - Tertiary qualifications in Social Work, Social Science, Community Services, Psychology, Human Services or a related discipline.
• Sector Experience - A minimum of five years' experience working within Child & Family Services or related programs.
• Leadership Experience - Demonstrated ability to lead, supervise and develop multidisciplinary teams, including coaching, mentoring and performance management.
• Program Management Skills - Experience managing funded programs, contractual requirements, budgets, resources and service performance.
• Child Protection Knowledge - Strong understanding of NSW child protection legislation, mandatory reporting, safeguarding obligations and trauma-informed practice.
• Quality & Risk Management - Experience in quality assurance, compliance monitoring, program evaluation, case management and risk management.
• Strategic & Collaborative Approach - Ability to identify opportunities for service improvement, develop partnerships and contribute to program growth.
• Communication & Reporting Skills - Excellent written and interpersonal communication skills, including stakeholder engagement, reporting and data management.

Additional Requirements

• Current NSW Working With Children Check.
• Current Criminal History Check.
• Current NSW Driver's Licence and comprehensively insured vehicle.

If you're ready to take the next step in your leadership career and contribute to stronger families and thriving communities, we'd love to hear from you.