At a Glance
- Tasks: Manage strata claims from start to finish, guiding customers with empathy and clarity.
- Company: Crawford, the world's largest publicly listed claims management company.
- Benefits: Flexible hybrid working, structured training, and a supportive team culture.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Make a real impact by helping customers navigate their claims confidently.
- Qualifications: Experience in insurance, strata claims, or strong customer service skills.
The predicted salary is between 58500 - 71500 $ per year.
Use your insurance, strata or customer service experience to help customers navigate the claims process with confidence. As a Strata Claims Consultant with Crawford, you will manage a portfolio of claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.
Experience in insurance or strata claims is highly regarded, but we also welcome strong customer service professionals from retail or call centre environments who are ready to build a long-term career in insurance.
Why Join Crawford?
- Career progression - Build your insurance capability through structured training and development
- Flexibility - Enjoy hybrid working and the benefits of a permanent full-time role
- Supportive team culture - Join a collaborative, high-performing national Strata team
- Grow your expertise - Develop technical claims knowledge with practical support
- Make an impact - Guide customers through claims with empathy, clarity and care
What You Will Do
- Manage a portfolio of strata claims from lodgement through to settlement
- Support and guide customers throughout the claims process
- Assess policy coverage and review supporting documentation
- Investigate and analyse claims to support sound decisions
- Set reserves and prepare clear, accurate reports
- Determine liability and progress claims towards resolution
- Provide timely updates and deliver customer-focused outcomes
What You Will Bring
- You will be self-motivated, solutions-focused and confident communicating with customers and stakeholders.
- You may already work in insurance or strata claims management or bring strong customer service experience from a retail or call centre environment.
- You will bring:
- Insurance or strata claims management experience
- Excellent customer service and communication skills
- Strong organisation, attention to detail and the ability to prioritise
- A customer-first approach, with empathy and professionalism
- The ability to make sound decisions and work effectively within a team
- Australian or New Zealand working rights
- A willingness to complete a police check and develop your insurance expertise
About Crawford
Crawford is the world's largest publicly listed claims management company, supporting customers, clients and communities when they need us most. Our people make a difference every day through their expertise, care and commitment to delivering better outcomes.
If you are ready to use your insurance, claims or customer service experience in a role offering flexibility, development and meaningful customer impact, we would love to hear from you.
Strata Internal Claims Adjuster employer: Crawford
Crawford is an excellent employer that values its employees by offering competitive pay, performance bonuses, and a car allowance, all while fostering a supportive work culture in the vibrant city of Sydney. As a Senior Property Loss Adjuster, you will have the opportunity to grow your skills in a dynamic environment, contributing to a seamless claims experience for clients and being part of a leading team dedicated to excellence and customer satisfaction.
