ICT Service Desk Officer I in Sydney

Cranbrook School is seeking a permanent full-time ICT Service Desk Officer. This position works at both the Senior School campus at Bellevue Hill and the Junior School campus at Rose Bay and supports our Pre-schools at Darling Point and Vaucluse.

ABOUT THE POSITION

The ICT Service Desk Officer is integral to the success of Cranbrook School’s ICT service operations. Working within a small team of front-end support professionals, the role works within the ICT Service Desk team providing excellent, timely and helpful 1st and 2nd level ICT support to all staff, students, and other school community members. This position is responsible for complete problem determination, incident recording, technical and problem resolution for all client IT services and products across all of the Schools' campuses. These services and products include client systems, Windows and MacOS desktops, laptops, tablet devices, client applications (software), cloud and online services, peripheral devices such as printers, audio visual equipment, networks, data services, and IP phones.

ABOUT YOU

You have recent experience in a similar role providing level 1 and 2 helpdesk/service desk support, including working directly with other ICT Service Desk Officers to provide direct and remote technical support to staff and students, via service desk or onsite assistance. You have experience in liaising with suppliers for repairs and maintenance; actioning and coordinating urgent and complicated issues; undertaking service desk projects such as desktop, laptop peripheral hardware and software deployments; maintaining and delivering documentation relevant to windows/Apple deployment, client systems, service desk processes and operations, including work instructions and procedures. You are energetic, enthusiastic and able to display a high level of care and patience. Possessing strong customer service skills, you have a positive, friendly and helpful nature and are able to work both independently and as part of a team.

SELECTION CRITERIA

• TAFE or equivalent Information Technology certification and/or relevant experience
• Experience or exposure with Microsoft 0365 suite, TEAMS, Exchange online/on Prem admin, Active Directory, intunes, JAMF & Service desk platforms such as fresh service, Service Now.
• Experience in providing general technical assistance to the user community for all client devices and applications including Apple and Microsoft client operating systems, productivity and creative client applications (including MS Office, Adobe Creative Cloud Suite, Office 365, GSuite, Compass SMS, Canvas LMS) and other technology devices including audio visual, telephones, conferencing, and printing
• Excellent written and verbal communication skills
• Demonstrated organisational skills, including the ability to work to deadlines
• Ability to think clearly and remain calm and patient under pressure
• A firm commitment to safeguarding and promoting the welfare of children
• A demonstrated understanding of child safety and appropriate behaviours when engaging with children.
• An ITIL V3 or V4 Foundations Certificate, Certificate IV in Information Technology Support, Tertiary qualifications in Information Technology or similar field and/or Vendor Certifications, would be highly desirable.
• Experience in the education sector would be valued but is not essential.

CLOSING DATE

Friday, 13 November 2026

ABOUT CRANBROOK SCHOOL

Founded in 1918, Cranbrook School is a multi-campus Anglican independent day and boarding school for students in Pre-School to Year 12. In 2026, the School welcomed girls into Years 7 and 11, with full coeducation across the campus by 2029. Guided by its enduring vision to be a world-class school that nurtures and enables every student to fulfil their potential and thrive, Cranbrook offers a values-led education enriched by academic excellence and extensive sporting and co-curricular opportunities. The School’s motto, esse quam videri – “to be, rather than to seem to be” – underpins its commitment to authenticity, character and service. This well-rounded educational approach provides an educational experience that celebrates each individual and prepares every Cranbrookian for a purposeful life of contribution within and beyond the School gates.

Overlooking Sydney Harbour and set on approximately 13 hectares in one of Sydney's most prestigious eastern suburbs, the School currently educates over 1,800 students across four campuses: two Pre-Schools – St Michael's and St Mark's – a Junior School campus in Rose Bay, and the Senior School Campus in Bellevue Hill. The School's two Boarding Houses provide care and accommodation for 75 students from Years 7 to 12. Cranbrook School is a child safe organisation. We actively promote the safety and wellbeing of all students and are committed to protecting our students from abuse and harm.

WORKING WITH CHILDREN CHECK AND WORKING RIGHTS

The successful applicant for this position will be required to hold a current NSW Working with Children Check clearance. Applicants must be an Australian citizen or permanent resident or hold a visa with appropriate working rights.