At a Glance
- Tasks: Welcome clients and provide top-notch customer service while supporting our Audiologist.
- Company: CQ Audiology, a local independent clinic dedicated to exceptional hearing care.
- Benefits: Gain valuable experience in healthcare with a supportive team and training opportunities.
- Other info: Join a dynamic team in a welcoming environment with opportunities for growth.
- Why this job: Be the friendly face of our clinic and make a real difference in clients' lives.
- Qualifications: Experience in customer service or healthcare is a plus; strong communication skills are essential.
The predicted salary is between 37800 - 46200 $ per year.
As a Client Advisor, you will be an important part of the CQ Audiology team and often the first point of contact for our clients. You will work closely with our Audiologist to ensure every client receives a friendly, professional and efficient experience from the moment they contact the clinic through to their ongoing hearing care.
Key responsibilities:
- Welcome clients and provide exceptional customer service
- Answer telephone calls and respond to client enquiries
- Book, confirm and manage appointments
- Provide day-to-day administrative support to the Audiologist
- Maintain accurate client records and complete data entry
- Process payments and assist with Medicare, private health and relevant hearing service claims
- Assist with stock management and ordering
- Liaise with clients, medical professionals, suppliers and other healthcare providers
- Assist clients with basic hearing aid enquiries and troubleshooting following training
- Help maintain an organised, professional and welcoming clinic environment
About you:
- Previous experience in medical, allied health, reception, administration, customer service or a busy client-facing environment
- Excellent communication and interpersonal skills
- A warm, patient and empathetic approach to clients
- Strong computer and data-entry skills
- Excellent attention to detail and organisation
- Ability to prioritise tasks in a busy clinic
- Willingness to learn about hearing aids and assist clients with basic device support
- Ability to work closely with and support the Audiologist
- Experience with Medicare, private health or healthcare claims would be advantageous, but training can be provided
About us:
CQ Audiology is a local independent audiology clinic located in Rockhampton. We are committed to delivering exceptional hearing care to our community.
Client Advisor employer: Cq Audiology
Cq Audiology offers a supportive and professional work environment where employees play a crucial role in client care. The company values exceptional customer service and provides opportunities for staff to grow their skills in the healthcare sector. Employees can expect a collaborative atmosphere that emphasizes teamwork and client satisfaction.
