Customer Success Program Manager
$126.6k + Super | 9 month contract | Flexible Hybrid Role | Sydney CBD Based
About the client
Our client is a global Fortune 500 SaaS company whose software platforms is a leader in the Fintech space. With an established presence in Australia, the business works closely with international teams to deliver for its local customers. It values practical problem solving, clear communication and continuous improvement in how work gets done.
About the role
This is a 9-month contract, hands-on individual contributor role delivering Customer Success programs on the ground in Australia. You will take agreed priorities and turn them into practical plans, coordinate the people involved and keep work moving through to completion. Reporting into a UK-based team while working closely with Australian stakeholders, you will be the local driver of delivery. It suits someone who enjoys organising work, solving problems and improving how a business operates.
Duties
- Plan and deliver local Customer Success projects and program activities from start to finish.
- Build clear project plans with tasks, owners, deadlines and key milestones.
- Work with Australian and UK teams to agree priorities and follow up on actions.
- Track progress, identify delays or risks early and help resolve issues before they escalation.
- Prepare updates and business reports, and use feedback and data to recommend practical improvements.
Requirements
- Around 3 to 5 years of experience in project management, program delivery or business operations.
- Industry experience within large SaaS or Fintech is highly desirable
- A proven track record of taking projects from planning through to completion.
- Strong organisation skills and the ability to manage several priorities at once.
- Confidence working across different teams and adapting when requirements are unclear or priorities change.
- Working ability with spreadsheets and presentations for reporting and updates.
- Basic familiarity with AI tools and a willingness to learn how to use approved tools responsibly.
- Flexibility to attend agreed meetings across Australian and UK time zones.
- Experience in Customer Success, customer operations or a software or technology business is advantageous, but not essential.
#J-18808-Ljbffr
Customer Success Program Manager (Fortune 500 SaaS) in Sydney employer: Cox Purtell
As a Field Sales Representative with our client, you will join a market-leading company in the lift and accessibility industry, renowned for its commitment to innovation and customer satisfaction. With over 100 years of experience, the company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities. Located in the vibrant Sydney Inner West, you will benefit from strong inbound leads and a competitive compensation package, making this an excellent opportunity for those seeking meaningful and rewarding employment.
