Complaints & Customer Resolution Analyst
Sydney | Hybrid | $40-45ph + Super | ASAP till April 30th 2027
A leading Tier 1 insurance organisation is seeking a Complaints & Customer Resolution Analyst to join their Legal & Compliance function. This is a high-impact contract role supporting the investigation and resolution of customer complaints across Australia and New Zealand.
You will play a key role in delivering fair customer outcomes while ensuring compliance with regulatory frameworks and industry standards.
Key Responsibilities
- Investigate and resolve customer complaints across retail and wholesale insurance products
- Prepare Internal Dispute Resolution (IDR) determinations
- Manage External Dispute Resolution (EDR) responses (including AFCA)
- Liaise with internal stakeholders, regulators, and external bodies
- Attend conciliation conferences and support dispute resolution outcomes
- Conduct root cause analysis and identify trends and improvement opportunities
- Identify and elevate compliance breaches, risks, and potential legal issues
- Maintain accurate records and reporting aligned to regulatory obligations
About You
- Proven experience in complaints handling
- Understanding of the end to end claims process
- Excellent analytical and problem-solving capability
- Strong written and verbal communication skills
- High attention to detail and ability to manage multiple cases simultaneously
- Ability to work both autonomously and collaboratively
Why Apply
- Opportunity to join a globally recognised Tier 1 insurer
- Work within a high-performing compliance and risk team
- Gain exposure to complex dispute resolution and regulatory processes
- Competitive hourly rate with potential for extension
#J-18808-Ljbffr
Customer Complaints and Resolutions Analyst in North Sydney employer: Cox Purtell
As a Field Sales Representative with our client, you will join a market-leading company in the lift and accessibility industry, renowned for its commitment to innovation and customer satisfaction. With over 100 years of experience, the company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities. Located in the vibrant Sydney Inner West, you will benefit from strong inbound leads and a competitive compensation package, making this an excellent opportunity for those seeking meaningful and rewarding employment.
