At a Glance
- Tasks: Lead and deliver Customer Success projects, coordinating teams and ensuring smooth operations.
- Company: Global Fortune 500 SaaS leader in the Fintech space with a strong local presence.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Dynamic role with flexibility to work across time zones and collaborate internationally.
- Why this job: Make a real impact by improving customer experiences and driving project success.
- Qualifications: 3-5 years in project management; SaaS or Fintech experience preferred.
The predicted salary is between 90000 - 110000 $ per year.
About the client
Our client is a global Fortune 500 Saa S company whose software platforms is a leader in the Fintech space.
With an established presence in Australia, the business works closely with international teams to deliver for its local customers.
It values practical problem solving, clear communication and continuous improvement in how work gets done.
About the role
This is a 9-month contract, hands-on individual contributor role delivering Customer Success programs on the ground in Australia.
You will take agreed priorities and turn them into practical plans, coordinate the people involved and keep work moving through to completion.
Reporting into a UK-based team while working closely with Australian stakeholders, you will be the local driver of delivery.
It suits someone who enjoys organising work, solving problems and improving how a business operates.
Duties
- Plan and deliver local Customer Success projects and program activities from start to finish.
- Build clear project plans with tasks, owners, deadlines and key milestones.
- Work with Australian and UK teams to agree priorities and follow up on actions.
- Track progress, identify delays or risks early and help resolve issues before they escape.
- Prepare updates and business reports, and use feedback and data to recommend practical improvements.
Requirements
- Around 3 to 5 years of experience in project management, program delivery or business operations.
- Industry experience within large Saa S or Fintech is highly desirable
- A proven track record of taking projects from planning through to completion.
- Strong organisation skills and the ability to manage several priorities at once.
- Confidence working across different teams and adapting when requirements are unclear or priorities change.
- Working ability with spreadsheets and presentations for reporting and updates.
- Basic familiarity with AI tools and a willingness to learn how to use approved tools responsibly.
- Flexibility to attend agreed meetings across Australian and UK time zones.
- Experience in Customer Success or customer operations is advantageous, but not essential.
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Customer Success Program Manager in Sydney employer: Cox Purtell Staffing Services
Join a leading global enterprise software company in Sydney, where you will be part of a dynamic and collaborative work culture that values innovation and employee growth. With a strong focus on professional development, this role offers the opportunity to work closely with regional leaders and make a significant impact on sales operations across the Asia Pacific and Japan. Enjoy competitive benefits and a supportive environment that encourages ownership and initiative, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Cox Purtell Staffing Services Recruitment Team
