At a Glance
- Tasks: Drive digital growth and optimise customer journeys for a leading travel insurance brand.
- Company: Zurich Cover-More, a global leader in travel insurance and assistance.
- Benefits: Flexible work arrangements, comprehensive leave options, and complimentary travel insurance.
- Other info: Exciting career growth opportunities in a supportive and diverse environment.
- Why this job: Join a dynamic team making travel safer and more enjoyable for millions.
- Qualifications: Experience in digital growth, strong analytical skills, and stakeholder management.
The predicted salary is between 51525 - 62975 $ per year.
At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers.
Drive profitable digital growth across a leading distribution brand, helping customers seamlessly move through the purchase journey while improving conversion, retention and lifetime value. You’ll own an evidence-led optimisation program, using analytics, experimentation, customer insights and commercial data to identify opportunities, validate improvements and deliver measurable results.
- Drive digital growth strategies that improve conversion, revenue and customer outcomes
- Lead customer journey optimisation across web and mobile channels
- Design and execute A/B testing and experimentation programs
- Use analytics and customer insights to identify opportunities and inform decisions
- Partner with Product and Technology teams to deliver digital initiatives
- Build business cases and measure outcomes against commercial objectives
- Support AI-driven capabilities including search, personalisation and digital discovery
- Engage and influence stakeholders and collaborate across teams
What skills and experience you’ll bring on this journey:
- Experience in digital growth, eCommerce, digital product management or conversion optimisation
- Strong analytical skills and a data-driven approach to decision making
- Experience leading experimentation and continuous improvement initiatives
- Strong commercial acumen and stakeholder management skills
- Ability to translate complex problems into practical solutions
- Experience within insurance, financial services, travel or another regulated industry is highly regarded
Why you’ll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home, after an initial training period.
Career growth: This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community: We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Digital Manager in Sydney employer: Cover-More
Cover-More offers a hybrid work model, allowing employees to balance their professional and personal lives effectively. The company is committed to professional growth, providing opportunities to work with global digital specialists and collaborate across various teams. With a focus on optimising the customer journey, employees can engage in meaningful projects that drive real impact.
