Courtyard by Marriott Brisbane Southbank is looking for a Guest Service Agent to provide professional, friendly and courteous service to all guests and to respond to their requests, complaints and/or enquiries in an attentive and timely manner.
To be an ambassador for the Hotel in all aspects of public relations and sales.
Key Responsibilities
- Completing check-in, check-out and cash / payment procedures.
- Maintaining accurate information and records including the correct guest details and linking guest profiles.
- Assisting guests with special requests, general information, transportation, event tickets, restaurant, airline reservations and any other reasonable requests as they arise.
- Answer, cheerfully and promptly, all incoming telephone calls and in-house guest requests to ensure their accurate distribution to all hotel guests, visitors and team members.
- Resolving guest complaints in a timely and professional manner, referring them to a supervisor if necessary.
- Maintaining an up-to-date guest history and ensure the latest information is retained in the record.
- Processing guest mail, messages and deliveries in an accurate and timely fashion.
- You have experienced the advantage of effective hotels operational systems and possess knowledge of Opera.
About you
- Great personality and ability to exceed guest expectations
- Strong attention to detail
- Problem solving skills, innovative thinking and can-do attitude
- Ability to multi-task and work closely with other hotel departments
Added Extras
- Discounted accommodation at Marriott International worldwide
- Training and development opportunities
- Complimentary car parking
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Guest Service Agent - Hotel Receptionist in Brisbane employer: Courtyard by Marriott
Courtyard by Marriott in West Melbourne, VIC is an exceptional employer that prioritises employee growth and development within a supportive work culture. With a strong focus on safety and operational excellence, team members benefit from comprehensive training programs and opportunities to advance their careers in the hospitality industry, all while enjoying a vibrant and dynamic work environment that values guest satisfaction and teamwork.
