At a Glance
- Tasks: Provide frontline IT support and assist with audio-visual systems at VCAT.
- Company: Join Court Services Victoria, supporting the judicial system in a dynamic environment.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Fixed term role until May 2026 with a commitment to diversity and inclusion.
- Why this job: Make a difference in the community while developing your IT skills.
- Qualifications: Experience in IT support and customer service is a plus.
The predicted salary is between 79122 - 96073 $ per year.
Join to apply for the Service Desk Analyst role at Court Services Victoria.
About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria’s courts and tribunal. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
About the Role
The Information Technology team is responsible for implementing VCAT's IT strategy and delivering key IT projects to meet VCAT's Strategic Direction Modernising Service Delivery. In this role, you will deliver first level support across VCAT IT applications and systems to agreed service level agreements, contribute to overall IT operations support, audio-visual equipment support, inductions and general IT training, incident resolution, service requests and user support in conjunction with the CenITex Service Desk.
Duties will include:
- providing frontline IT Helpdesk support, including logging, triaging, and updating requests
- delivering daily technical support for AV, audio recording, and digital hearing systems
- supporting video conferencing systems across VCAT sites
- offering technical support for desktop systems, GSP SOE applications, and non-standard hardware/software
- assisting remote VCAT staff and coordinating with other jurisdictions for shared IT resources
- providing timely advice, training and support for VCAT IT systems and applications
- configuring mobile devices (iPads, phones, laptops) with relevant business apps
- managing user onboarding/offboarding and delivering induction training
This position is fixed term until May 2026.
About You
The ideal candidate will be able to demonstrate:
- proven experience in supporting various software products including the MS Office suite of applications, Case Management software, and ideally Active Directory infrastructure
- demonstrated knowledge and experience with video conferencing operation, audio recording and audio-visual systems
- experience working in a similar IT environment will be considered desirable
- experience with problem resolution, being proactive and having a customer service focus with strong stakeholder engagement skills
Qualifications
ITIL Foundation is highly desirable. Relevant experience and/or qualifications in the field of IT Services is desirable.
How to apply
Click the link to be re-directed and select the 'apply' button, ensuring you include the following in your application: resume.
Other information
CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.
Service Desk Analyst in Melbourne employer: Court Services Victoria
Court Services Victoria is an exceptional employer that fosters a collaborative and inclusive work environment, making it an ideal place for professionals seeking meaningful careers in the public sector. With a strong commitment to diversity and employee growth, CSV offers opportunities for professional development while ensuring adherence to financial management standards that support the judicial system. Located in Victoria, employees benefit from engaging with a dedicated finance team and contributing to the integrity of public resources, all while being part of a community-focused organisation.
