Facilities Performance and Assurance Manager in Melbourne

About us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. This includes finance, people and culture, procurement, communications, and strategy services. CSV Corporate also manages buildings, security, and infrastructure for court locations across metropolitan Melbourne and regional Victoria.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the role

The Facilities Performance & Assurance Manager is responsible for overseeing the performance, quality and delivery of hard and soft facilities and maintenance services across the Courts group, helping to ensure assets are well maintained, safe, and operational to support court operations.

The role partners closely with Contract Managers in the Commercial Services team, and Facilities Managers responsible for individual sites, to provide assurance that operational requirements of soft and hard Facilities Management contracts are met, performance issues are addressed, and services meet the needs of Courts.

The position will also play a lead role in overseeing service delivery and operational readiness during the transition of CSV's new statewide Facilities Management & Associated Services Contract.

Key accountabilities include:

• Leading the operational oversight of statewide cleaning and facilities maintenance, and associated services contracts, providing direction to Facilities Managers on service delivery, quality assurance, issue resolution and operational performance to ensure services meet business and contractual outcomes.
• Partnering with Contract and Facilities Managers to optimise the operational performance of hard and soft facilities maintenance contracts, leading operational oversight, supporting contract transition activities and driving continuous improvement to achieve consistent service standards, compliance and value for money.
• Providing authoritative technical advice and recommendations on building maintenance matters, analysing service delivery, operational risks and performance trends to develop reports, briefs and recommendations that support governance, continuous improvement and informed decision-making.
• Monitoring and evaluating contractor performance to ensure maintenance and cleaning services are delivered safely, efficiently and in accordance with contractual requirements, resolving operational issues and minimising disruption to court operations.
• Building and maintaining effective relationships with internal and external stakeholders, including Contract Managers, the judiciary, contractors and service providers, to ensure high-quality service delivery and continuous improvement across all CBD sites.

About you

• Demonstrated experience in facilities management, with a strong understanding of planned and reactive maintenance, contractor performance monitoring and use of asset management systems to support service delivery oversight.
• Strong knowledge of the Building Code of Australia, Essential Safety Measures, and relevant Australian Standards related to building maintenance and compliance, including an understanding of AESMR processes and associated maintenance obligations.
• Demonstrated experience in overseeing the performance of hard and soft facilities services contracts, including service quality assurance, KPI monitoring, issue escalation and continuous improvement.
• Working knowledge of Occupational Health and Safety legislation, environmental management, and risk management principles relevant to facilities maintenance and cleaning operations and contractor service delivery.

Please refer to the attached position description for further details.

Why work at Court Services Victoria

• Purpose & Public Impact: Work that contributes to the wellbeing of Victorians and the public good. Strong alignment with public service motivation and meaningful work.
• Flexible & Modern Work: Flexible hours, hybrid and remote work options. Leave provisions (including purchased leave and generous parental leave).
• Career Development & Mobility: Access to learning, leadership development, and internal mobility across the VPS. Opportunities to build broad, transferable public sector capability.
• Values‑Led & Inclusive Culture: Strong commitment to VPS values, integrity, and accountability. Emphasis on diversity, equity, inclusion, and psychological safety.

How to apply

Click the 'Apply Now' button, ensuring you include the following in your application: resume, a short cover letter.

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.