At a Glance
- Tasks: Be the friendly face of our Customer Service team, helping community members with their enquiries.
- Company: Join a dynamic and positive Council team dedicated to quality service.
- Benefits: Earn competitive pay, enjoy superannuation, and gain valuable experience in a supportive environment.
- Other info: Inclusive workplace welcoming applicants from all backgrounds and experiences.
- Why this job: Make a real difference in your community while developing your skills in a fast-paced role.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 6980 - 8370 $ per year.
We have some exciting opportunities within our dynamic and positive Customer Service team. If you are a motivated and highly skilled individual with a passion for providing quality service in a fast-paced environment, we would love to hear from you!
Temporary, full-time position – 6-month term contract (35 hours per week). Remuneration of $2,686.30 gross per fortnight with the opportunity to progress to $3,223.56 gross per fortnight + superannuation (12%).
Your new role: Our focused customer service team members are the first point of contact for enquiries and provide valuable assistance for community members with a wide range of requests. Duties of this position will include but are not limited to:
- Providing advice to both internal and external customers;
- Undertaking call centre operations;
- Processing applications and requests;
- Providing feedback to customers on unresolved issues in a timely manner;
- Cash handling responsibilities including receipting and reconciliation.
What you will need to succeed:
- Substantial previous customer service and/or administrative experience relevant to the role;
- Organisational, communication and interpersonal skills;
- Ability to work effectively in a team and independently.
What is next? Applications close on Tuesday, 3 November 2026 at 11.59pm AEST with interviews to be held in the week commencing Monday, 9 November 2026. If you are interested in this role and would like more information, please contact Meredith Hester, Team Leader Customer Service on 02 6926 9***.
As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position. Selected candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit. Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.
Customer Service Officer in Wagga Wagga employer: Council Jobs
Diamantina Shire Council is an exceptional employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the Infrastructure Services team. Located in a vibrant community, the council offers competitive benefits, a commitment to safety, and the chance to make a meaningful impact through quality maintenance of local facilities and infrastructure. Join us to be part of a dedicated team that prioritises customer service and continuous improvement.
