Knox City Council seeks a Customer Experience Specialist to lead data collection, analysis and interpretation to drive customer-focused improvements across the organisation. You will translate insights into actionable recommendations and embed customer-focused decision-making.
The role reports to the Head of Customer and Service Improvement and involves developing dashboards, running workshops, and delivering reporting that supports service excellence.
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Customer Experience Insights Lead in Melbourne employer: Council Jobs
Diamantina Shire Council is an exceptional employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the Infrastructure Services team. Located in a vibrant community, the council offers competitive benefits, a commitment to safety, and the chance to make a meaningful impact through quality maintenance of local facilities and infrastructure. Join us to be part of a dedicated team that prioritises customer service and continuous improvement.
