- Casual position.
- Salary of $52.09 per hour plus 12% superannuation, commensurate with skills and experience.
- Band SE-2.
The Opportunity
Are you passionate about the arts and customer service? Do you have experience in managing events and leading teams? The Moonee Valley City Council is looking for aCasual Duty Manager to join the Clocktower Centre team. You will oversee Front of House operations for performances, events, and functions, ensuring exceptional customer service for patrons, hirers, and users of the Centre. Your role will involve liaising with event hirers, managing staff, and ensuring the venue runs smoothly for all events, all while upholding safety and operational standards.
Key Responsibilities
- Lead the Front of House team, ensuring exceptional customer service is provided.
- Supervise and coordinate Front of House, Box Office, Catering, and Technical staff during events.
- Communicate clearly with patrons, hirers, and team members to ensure smooth operations.
- Ensure safety protocols, including emergency evacuation procedures, are followed.
- Ensure that venue equipment is set-up, used and packed down as per Clocktower Centre safe working policies and procedures.
- Manage venue operations, including equipment setup, merchandise sales, and first aid.
- Ensure that all relevant reports are completed, including Daily Event Report, Costing Report, and Incident Reports.
Skills & Experience
The ideal candidate will have demonstrated experience in a customer service role, preferably within the performing arts or events industry. Strong leadership, problem-solving, and interpersonal skills are essential, along with the ability to manage diverse teams effectively. Experience in a customer-facing role, especially in managing events and understanding the needs of patrons and hirers, will be highly valued. Applicants should be able to manage competing priorities, remain calm under pressure, and communicate effectively with a wide range of people. A First Aid qualification and Working with Children or Responsible Service of Alcohol certifications are essential.
For further information, please view thePosition Description and or contact Angus Bell, Acting Team Leader Performing Arts Operations and Programs (03) 9243 1*** to seek further insights to the role.
Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.
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Casual Duty Manager - Clocktower in Melbourne employer: Council Jobs
Diamantina Shire Council is an exceptional employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the Infrastructure Services team. Located in a vibrant community, the council offers competitive benefits, a commitment to safety, and the chance to make a meaningful impact through quality maintenance of local facilities and infrastructure. Join us to be part of a dedicated team that prioritises customer service and continuous improvement.
