At a Glance
- Tasks: Help the community by resolving customer enquiries and providing exceptional service.
- Company: Join the City of Coffs Harbour, a dynamic organisation focused on community support.
- Benefits: Competitive salary, flexible work arrangements, generous leave, and ongoing development opportunities.
- Other info: Be part of a supportive team in a beautiful coastal location.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 75000 - 75000 $ per year.
Every question answered. Every problem solved. Every interaction matters. Help shape exceptional experiences for our community from the very first conversation. Join a team where your customer service skills create real outcomes for the people of the Coffs Coast.
About the role
At the City of Coffs Harbour, no two days are the same and neither are the conversations you'll have. As a Customer Resolution Officer, you'll be at the frontline of delivering exceptional service to our community. Whether you're helping a resident understand a development application, assisting with a ranger related enquiry, guiding customers through Council services, or finding the right solution to a complex issue, you'll play a vital role in connecting people with the information and support they need. You'll work across a diverse range of Council functions, building a broad understanding of how the organisation operates while developing the knowledge and confidence to resolve enquiries at the first point of contact wherever possible. Through your professionalism, curiosity and problem-solving mindset, you'll help turn customer enquiries into positive experiences that build trust and confidence in the City. Working within a supportive and collaborative team, you'll contribute to continuous improvement initiatives, identify opportunities to enhance customer experiences, and help strengthen the knowledge systems that support our service delivery.
About you
You genuinely enjoy helping people. You're the type of person who stays calm when faced with a challenging enquiry, asks the right questions, and works through solutions with professionalism and empathy. You understand that great customer service is about more than simply providing information. It's about listening, understanding needs, and delivering positive outcomes.
- Experience in customer service, administration or customer support environments.
- Strong communication skills and the ability to explain information clearly and confidently.
- The ability to navigate multiple systems and learn complex information quickly.
- Sound problem-solving skills and initiative when responding to customer needs.
- A collaborative approach and commitment to being part of a high-performing team.
- Resilience and the ability to manage difficult conversations professionally.
A Certificate IV in Business Administration (or equivalent experience) will be highly regarded, along with previous experience in local government or a similarly complex customer service environment.
What's on offer?
- Competitive Salary (from $75k) depending on your capabilities and experience + allowances + 12% superannuation
- Permanent Full-Time 35 hours per week
- Brand new office location at Yarrila Place!
- Flex time, flexible work arrangements and generous leave entitlements!
- Generous leave provisions
- Ongoing learning and development opportunities
- Career pathways within a progressive and diverse organisation
- A supportive culture focused on collaboration, innovation, accountability and respect
About us
The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions.
The city of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.
Customer Resolution Officer in Coffs Harbour employer: Council Jobs
Diamantina Shire Council is an exceptional employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the Infrastructure Services team. Located in a vibrant community, the council offers competitive benefits, a commitment to safety, and the chance to make a meaningful impact through quality maintenance of local facilities and infrastructure. Join us to be part of a dedicated team that prioritises customer service and continuous improvement.
