Lead with purpose. Shape progress for a growing city.
Help support one of Australia's fastest growing communities by ensuring staff have the technology and support they need to deliver services to the community every day.
As a Service Desk Officer, you are the first point of contact for Information and Communication Technology (ICT) support across Council. You respond to calls and emails, troubleshoot technical issues, resolve incidents and service requests, and escalate complex problems when required. This role supports staff across Council sites and remote locations, helping them return to work quickly and effectively.
Your work is hands on and varied. You set up and configure laptops, hardware and software, support Windows 10 and 11 environments, assist with meeting room and audio visual technology, maintain equipment records and keep documentation up to date. You use Council's IT service management system to track issues, monitor progress and deliver a high standard of customer service.
This role suits an ICT professional who enjoys solving problems and helping people. You can explain technical information clearly, build positive relationships with staff at all levels and take ownership of issues through to resolution.
In return, you will enjoy stable employment and opportunities to develop your career with one of NSW's most progressive councils.
At Blacktown City Council, good people make great teams - and great teams build great cities. Here, you will find the stability and support to keep growing, along with:
- a secure, permanent, full-time role with one of Australia's largest councils
- an entry level salary commencing at $1,629.90 per week
- access to Council's flextime arrangement
- 12% superannuation and competitive leave entitlements
- ongoing training and development support
- access to Fitness Passport, social clubs and wellbeing programs.
Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.
We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.
Contact officer: Jatinder Sandhu on 0457 406 ***
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Service Desk Officer in Blacktown employer: Council Jobs
Diamantina Shire Council is an exceptional employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the Infrastructure Services team. Located in a vibrant community, the council offers competitive benefits, a commitment to safety, and the chance to make a meaningful impact through quality maintenance of local facilities and infrastructure. Join us to be part of a dedicated team that prioritises customer service and continuous improvement.
