At a Glance
- Tasks: Join our Customer Service team to support customers and ensure a top-notch experience.
- Company: COS, a family-owned Aussie business dedicated to community welfare.
- Benefits: Flexible work, professional development, mental health programs, and employee discounts.
- Other info: Be part of a socially responsible company that gives back to the community.
- Why this job: Make a difference while working in a supportive and dynamic environment.
- Qualifications: Experience in call centres, strong communication skills, and a positive attitude.
The predicted salary is between 47250 - 57750 $ per year.
An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products.
We are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers. This role is open to any of our national sites across Australia.
Key responsibilities include:
- Responding to general enquiries related to accounts, billing, and other customer related enquiries
- Triaging calls to other business areas in a professional and customer service-focused manner
- Manage and process customer orders
- Respond to Live Chat queries promptly
- Record and track customer feedback and complaints
- Assist with various administrative tasks as needed
To qualify for this role, you must meet the following requirements:
- Previous experience within a call centre environment
- Professional, positive and friendly phone manner
- Excellent communication skills with ability to build strong relationships
- Strong team player with keenness to learn
- High level attention to detail
- Ability to multi-task
- Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems
Benefits of working with COS:
- Flexible hybrid workplace
- Generous Reward and Recognition programs
- Commitment to professional development with ongoing training and career development opportunities
- Access to free Mental Health programs
- Birthday, Anniversary, Paid Parental Leave and Purchase Leave available
- Convenient location with free onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives
- Novated Lease / Salary Sacrifice for electric vehicles available
When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.
Call Center Operator employer: COS
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