At a Glance
- Tasks: Build lasting relationships and drive customer success in a dynamic tech environment.
- Company: Join EROAD, a global leader in fleet management technology.
- Benefits: Enjoy competitive perks, continuous learning, and a collaborative team culture.
- Other info: Be part of a high-growth company that values diversity and personal development.
- Why this job: Make a real impact while working with innovative technology and diverse teams.
- Qualifications: 3 years in customer success or account management, preferably in tech or SaaS.
The predicted salary is between 75600 - 92400 $ per year.
EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.
WHAT YOU'LL DO
- This is a customer-facing role where you'll be the trusted advisor behind every account's success.
- Own a portfolio of customer accounts and build relationships that last.
- Drive retention and growth across your portfolio.
- Act as the go-to subject matter expert on our products for your customers.
- Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities.
- Report to the Customer Success Team Lead as part of a wider customer success function.
WHAT YOU NEED
- Around 3 years in a customer success, customer service or customer-facing account management role.
- A background in the technology or SaaS industry.
- Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology.
- Familiarity with CRM tools.
WHY JOIN
- Be part of a high-growth, innovative technology company making a genuine difference for customers.
- Work alongside a talented and collaborative team.
- Competitive benefits package.
- Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling.
Customer Success Manager in Sydney employer: Coretex
EROAD is an exceptional employer that fosters a high-growth, innovative environment in the heart of Sydney. With a commitment to employee development and a diverse, collaborative culture, team members enjoy competitive benefits and opportunities for continuous learning. As a Customer Success Manager, you'll play a pivotal role in driving customer satisfaction and success while being part of a company that genuinely values its people and their contributions.
