At a Glance
- Tasks: Troubleshoot complex Tier 3 issues and collaborate with teams to deliver swift resolutions.
- Company: Corelight, a leader in cyber defense and networking solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with strong focus on customer success.
- Why this job: Join a dynamic team and make a real impact in cybersecurity.
- Qualifications: Experience in technical support, Linux systems, and cloud environments.
The predicted salary is between 121500 - 148500 $ per year.
Corelight is seeking a Senior Escalation Engineer to join our Customer Success team in Sydney.
You will own highly technical Tier 3 customer issues, troubleshoot across Corelight products, Linux systems, and cloud environments, and work with Engineering, Product Management, and Sales Engineering to deliver swift resolutions.
You will analyze logs and packet captures to isolate root causes, guide customers with best practices, and maintain strong communication while meeting SLAs.
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Senior Escalation Engineer – Cyber Defense & Networking in Sydney employer: Corelight
Corelight is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Senior Escalation Engineers to thrive. With a strong emphasis on employee growth, you will have access to ongoing training and mentorship opportunities, all while working in a dynamic environment that values your contributions to customer success. Located in a vibrant tech hub, Corelight offers unique advantages such as flexible work arrangements and a commitment to security, ensuring that you can make a meaningful impact in your role.
