Sales Administrator in Melbourne

An exciting opportunity is available for an experienced Customer Service & Sales Administrator to join a well-established Australian business based in Thomastown. This is a varied role that combines customer service, sales administration, order processing and general administration, making it ideal for someone who enjoys a busy environment and takes pride in providing a high level of service.

Working as part of a supportive team, you will deal directly with electrical contractors, wholesalers and trade customers, assisting with enquiries, processing orders and coordinating with internal teams to ensure everything runs smoothly from order through to delivery. This is a great opportunity for someone with previous customer service or administration experience who is looking to join a stable business and build their knowledge within the electrical and trade industry.

About the role

As the Customer Service & Sales Administrator, you will provide day to day support to customers and the wider sales and operations teams. Your responsibilities will include:

• Answering incoming calls and responding to customer enquiries in a friendly and professional manner
• Processing customer orders accurately and efficiently
• Entering orders and customer information into internal systems
• Assisting electrical contractors, wholesalers and trade customers with their day to day requirements
• Following up customer orders and providing updates regarding delivery requirements
• Liaising with warehouse, sales and production teams to ensure orders are processed correctly and on time
• Supporting the sales team with administration and customer requirements
• Maintaining and updating draw down spreadsheets
• Completing general administration and data entry
• Maintaining accurate customer and order records
• Assisting with order tracking, follow ups and other administrative tasks
• Managing multiple customer requests and priorities throughout the day
• Providing general administrative support to the wider team as required

About you

We are looking for an organised and customer focused administrator who enjoys working with people and is comfortable managing a busy workload. You will ideally have:

• Previous experience in customer service, sales administration, administration or a similar role
• Strong communication skills and confidence speaking with customers over the phone
• Excellent attention to detail and accuracy when processing orders and entering information
• Strong organisational and time management skills
• The ability to manage multiple tasks and priorities
• A proactive approach and willingness to assist wherever required
• Good computer skills and confidence working across different systems
• Strong Microsoft Excel skills, including sorting, filtering and basic formulas
• A professional and friendly approach to customer service
• The ability to work independently while also contributing positively to a team environment

Experience within the electrical, trade, manufacturing, distribution or wholesale industries would be highly regarded. Exposure to dealing with electrical contractors or wholesalers would be an advantage, however, industry experience is not essential for the right candidate.

Why join?

This is an opportunity to join a stable and established Australian business in a role where you will become an important part of the customer service and sales support function. You will benefit from:

• Full time permanent employment based in Thomastown
• A stable and established Australian business
• A friendly and supportive team environment
• A varied role combining customer service and administration
• Regular interaction with customers and internal teams
• The opportunity to develop your knowledge of the electrical and trade industry
• A role with variety and responsibility rather than purely repetitive administration
• The opportunity to build your skills across customer service, sales administration and operations