The Company
Our client is a luxury residential home builder based in Capalaba, specialising in high-quality homes and delivering a personalised building experience.
With a strong focus on customer service and client relationships, they are looking for a warm, personable and highly organised individual to join their team and support homeowners throughout their building journey.
About the Role
Reporting to the Operations Manager, this is a permanent, full-time, office-based opportunity where you will act as the primary point of contact for clients throughout their home-building journey.
You will manage communication across approximately 15 residential projects at a time, coordinating appointments, providing regular project updates and working closely with internal construction teams to ensure a seamless client experience.
This role is ideal for someone who genuinely enjoys building relationships, thrives in a busy environment and takes pride in delivering exceptional customer service.
Key Responsibilities
- Act as the main point of contact for clients throughout the pre-construction and building process
- Manage client communication across approximately 15 residential projects
- Coordinate and schedule appointments with designers and relevant consultants
- Provide regular updates to homeowners regarding construction progress, timelines and milestones
- Liaise closely with the Operations Manager and Site Managers to obtain project updates
- Respond to client enquiries promptly and professionally
- Maintain accurate records of appointments, client communication and project updatesCoordinate information between clients and internal teams to ensure projects progress smoothly
- Deliver a premium customer experience throughout every stage of the building journey
About You
To be successful in this role, you will ideally have:
- Previous experience in residential construction, pre-site coordination, building administration or a similar customer-focused role
- A warm, bubbly and approachable personality with a genuine passion for customer service
- Strong communication and relationship-building skills
- Excellent organisational skills and the ability to manage multiple projects simultaneously
- Confidence liaising with homeowners, construction teams and management
- High attention to detail and the ability to prioritise competing deadlines
- Professional presentation and a client-first approach
- A proactive, positive attitude and ability to work both independently and within a team
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