At a Glance
- Tasks: Be the friendly face of our service department, managing customer journeys and ensuring amazing experiences.
- Company: Join Cooma Automotive, a dynamic dealership focused on exceptional customer service.
- Benefits: Enjoy a supportive team environment and opportunities for growth in the automotive industry.
- Other info: Perfect for car enthusiasts looking to kickstart their career in a vibrant team.
- Why this job: Make a real impact by being the first point of contact for customers and enhancing their experience.
- Qualifications: Great communication skills and previous customer service experience are essential.
The predicted salary is between 40500 - 49500 $ per year.
Cooma Automotive (previously High Country Automotive) is looking for a superstar Receptionist / Service Advisor to join our busy service department! Most importantly, we're looking for someone who understands the importance of providing amazing customer service in our Dealership!
You'll be the Service Centre's "Director of First Impressions", which means regardless of how busy you are, you'll always be personable and positive. You'll be the key link between our customers and our Service Centre, responsible for managing the customer journey, identifying their needs, communicating repair and maintenance requirements, and ensuring every customer receives an amazing experience.
Key responsibilities:
- Managing all incoming calls with a positive and welcoming manner
- Meeting and greeting customers in a professional and warm manner
- Checking in customers' cars and accurately documenting concerns and requirements
- Liaising with the Service Centre team, and providing customers with clear updates on the job progress, costs and completion times
- Preparing job cards and repair orders
About you:
- Great written and verbal communication skills
- Previous 'face to face' customer service experience
- An affinity or interest in cars and the ability to communicate technical information clearly to the customer
- The ability to work well in a team environment
- Intermediate to advanced computer skills
- A happy & enthusiastic nature with the ability to stay calm and friendly under pressure
Service Receptionist / Advisor in Cooma employer: Cooma Automotive Holdings Pty Ltd
Cooma Automotive Holdings Pty Ltd is an exceptional employer located in the heart of Cooma, NSW, offering a vibrant work culture that prioritises customer service excellence. As a Service Receptionist / Advisor, you'll enjoy a supportive team environment with opportunities for personal and professional growth, all while being the friendly face that enhances our customers' experiences. Join us to be part of a dynamic dealership where your contributions are valued and recognised.
Contact Details:
Cooma Automotive Holdings Pty Ltd Recruitment Team
