At a Glance
- Tasks: Provide IT support, troubleshoot systems, and maintain documentation for ERP and infrastructure.
- Company: Join Cooke & Dowsett Plumbing Group, a leader in the construction industry.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with over 30 years of industry excellence.
- Why this job: Make an impact by supporting iconic projects and enhancing system performance.
- Qualifications: Experience in IT helpdesk, strong ERP knowledge, and excellent communication skills.
The predicted salary is between 41850 - 51150 $ per year.
Provide helpdesk support for internal ERP and systems. The role involves addressing IT support tickets related to ERP, systems, and infrastructure, conducting daily systems analytics to maximise effectiveness and troubleshooting issues, and maintaining a centralised repository of process maps and user manuals.
Key responsibilities
- Address IT support tickets related to ERP, systems, and infrastructure
- Conduct daily systems analytics to maximise effectiveness and troubleshoot issues
- Update internal documentation as needed to reflect changes in processes or systems
- Respond to questions and concerns from Managers and Executives with research and recommendations
- Maintain a centralised repository of process maps and user manuals
- Perform data extracts and formatting to support various business needs
- Track project progress against approved plans and provide updates to key stakeholders
- Conduct team meetings to discuss project status and address any roadblocks
- Prepare training materials and conduct training sessions for Operations teams on new processes
- Liaise with vendors and third parties to address solutions related to system performance
About you
- Proven experience in IT helpdesk or systems support, preferably in a corporate setting
- Strong understanding of ERP systems with experience troubleshooting and resolving system issues
- Excellent communication skills, capable of supporting executives and liaising with vendors
- Demonstrated experience with data extraction and formatting
- Ability to manage documentation effectively and train teams on new processes
About us
For over three decades, Cooke & Dowsett Plumbing Group has proudly served the construction industry, delivering exceptional service on some of the most iconic projects in Australia and New Zealand. Established in 1992 from humble beginnings, we have grown to become synonymous with quality and excellence, successfully tackling our customers' most challenging projects.
IT Systems & Support Administrator employer: Cooke & Dowsett
Cooke & Dowsett – Albury is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth in the thriving Riverina region. With a focus on major commercial plumbing projects, the company provides competitive benefits, including relocation assistance, ensuring that team members can thrive both personally and professionally while contributing to impactful developments in healthcare, education, and infrastructure.
