Concentrix is seeking a CCaaS Support Engineer in Melbourne to deliver Level 1 and Level 2 support for CCaaS platforms such as Amazon Connect and Genesys Cloud. You will configure IVR and routing, triage incidents, monitor systems, and collaborate with cross-functional teams.
The role may involve on‐call duties to support 24x7 operations. The ideal candidate has 2+ years in technical support for contact center tech, strong communication, and familiarity with ITIL processes.
CCaaS Support Engineer — 24/7 On‐Call & IVR Routing in Melbourne employer: Convergys
Concentrix Catalyst is an exceptional employer, offering a dynamic work environment in the heart of Melbourne where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for continuous learning and development while working alongside industry leaders on impactful projects across various sectors. Our inclusive culture fosters teamwork and creativity, making it a rewarding place for Senior Software Engineers to thrive and contribute to meaningful digital transformations.
