Convergint in Sydney is seeking a Customer Service Desk Manager to lead the Service Delivery Team, coordinating technicians across electronic security projects and maintenance to ensure requests, faults and preventative tasks are logged, prioritized and scheduled efficiently.
You will drive customer communication, act as escalation point for urgent issues, mentor staff, and monitor SLA compliance and technician productivity to deliver reliable service.
Service Delivery Lead - Scheduling & Customer Experience in Ryde employer: Convergint
Convergint is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Security Technicians to thrive. With a strong commitment to employee growth through training and development opportunities, team members are encouraged to reach their full potential while contributing to the safety and security of communities across Australia. Joining Convergint means being part of a dedicated team that values integrity, accountability, and world-class customer service in a dynamic environment.
