Convergint is searching for a full-time, enthusiastic and customer service-oriented Lead Field Technician to join our Victoria operations.We are looking for someone who provides the right solution the first time.
Convergint – Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
Who you Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.
You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
The Role
As a Lead Field Technician you will be responsible for providing customer and technical support for installed systems Security CCTV, Access Control Systems, and other IP or cloud-based products.
You will service and support existing customers by responding to service calls, programmed maintenance, Customer Support Programs as well as performing installation and commissioning on complex systems.
What you’ll do with “Our Training and Your Experience”.
Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service. This is not only through providing a solution to the service call, but ability to communicate with client on site about faults and update your scheduling team accordingly.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls. Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects, as necessary.
CompleteaccurateanddetailedservicereportsforcustomersandConvergintpromptlytoallowforaccurate invoicing and job costtracking.
Rostered after-hours emergent service calls.
Work with our remote IT team who will provide support on site.
Assist with the development and updating of best practice techniques.
To be successful in the role you will need to have:
Exceptionalcustomerfocusandabilitytoworkunderpressure; abilitytomaintain awarenessofandseektomeettheneedsandwantsofthecustomer withoutbeingprompted.
High-levelcommunicationskills-written,oral,andliaison.
Strongtechnicalskillsand/orexperience relatedtoelectronic securitysystems.
Programmingskillsandprovenabilitytotroubleshootproblemsandlookforsolutions.
Requirements:
Minimum 8 years’ experience as Service technician with industry /trade qualifications
Experience with variousEACS systems Gallagher, Genetec, Integriti, Milestone, Avignon
Willingness to work on an On-Call Roster
Avaliddriver’s licensewithacleandrivingrecord.
A valid Victoria SecurityLicense.
ConstructionInductionWhiteCard
AproficiencyinMSOfficeapplications.
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.
Opportunities for career progression
Training and development provided.
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
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Lead Service Technician in Melbourne employer: Convergint
Convergint is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Security Technicians to thrive. With a strong commitment to employee growth through training and development opportunities, team members are encouraged to reach their full potential while contributing to the safety and security of communities across Australia. Joining Convergint means being part of a dedicated team that values integrity, accountability, and world-class customer service in a dynamic environment.
