At a Glance
- Tasks: Be the friendly face of Contour, supporting students and families on campus.
- Company: Join a mission-driven education company reshaping learning experiences.
- Benefits: Enjoy flexible hours, competitive pay, and a monthly wellbeing allowance.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Make a real impact by helping students feel valued and inspired.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 30 - 30 $ per hour.
Be the face of Contour on campus. Turn every interaction into a moment of care and connection. We are looking for an enthusiastic team member to join us at our Melbourne CBD campuses for a casual, on-site role. As part of our Service Team, you’ll welcome students and parents, provide prompt and friendly support, and help keep our campuses running smoothly. From handling enquiries to ensuring classrooms are ready, you’ll make every Contour visit a positive and memorable experience. Perfect for people-lovers who thrive in fast-paced environments and want to make a real impact in a mission-driven education company. This isn’t just customer service - it’s creating an environment where students feel supported, valued, and inspired to learn.
Who We Are
At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always.
What You Will Do
- Be the first point of contact for student and parent enquiries - in person, online, and over the phone
- Greet and assist families on campus with warmth, professionalism, and care
- Support students during class times and ensure their experience runs smoothly
- Manage scheduling, rescheduling, invoicing, and general queries with accuracy
- Keep campuses organised - from classrooms and reception to resources and stock levels
- Handle daily admin tasks such as record-keeping, printing, and basic operational support
- Troubleshoot minor issues and elevate where needed
- Maintain tidy systems and accurate documentation
- Share ideas to improve campus service and student experience
What You Will Bring
We’re looking for genuine, people-focused communicators who bring energy, empathy, and reliability. You’ll thrive if you bring:
- Warmth and care for families - you love helping others
- Energy and enthusiasm - you bring positive vibes to campus
- Excellent communication - clear, confident, and friendly
- Proactive mindset - you take initiative and find solutions
- Attention to detail - you keep things running smoothly
- Reliability and commitment - families count on you
Experience that helps:
- Previous experience in customer service, hospitality, retail, or call centres
- Familiarity with the VCE system or having been a VCE graduate yourself
- Currently studying or holding a degree in Commerce, Business, or related field
Why You Will Love It
- Flexible, hybrid working environment with on-campus engagement
- Monthly wellbeing allowance + Employee Assistance Program (EAP)
- Personalised mentorship, training, and feedback to strengthen communication and service skills
- A fun, fast-paced environment where no two days are the same
- Career growth opportunities in a rapidly expanding education company
- Work that truly matters - helping students and families feel supported every step of the way
- Competitive hourly rate ($30 per hour + super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.
Campus Experience Coordinator – Melbourne CBD employer: Contoureducation
At Contour Education, we pride ourselves on being an exceptional employer that prioritises the growth and success of both our students and team members. Located in Upper Mount Gravatt, our vibrant work culture fosters collaboration and innovation, offering extensive training and clear pathways for career advancement. With competitive pay, flexible hours, and unique perks like Birthday Leave, we empower our tutors to inspire the next generation while enjoying a fulfilling and rewarding work experience.
