Contour Education is seeking a customer-support specialist in Melbourne to answer live calls across phone, email and SMS, resolve on the spot, and ensure no request drops between teams. You'll triage and route queries, log interactions, and help families self-serve where possible.
You'll bring a warm, confident phone manner, clear written communication, and experience in a busy, people-first environment. The role offers hybrid work from Glen Waverley and CBD campuses with flexible shifts.
Hybrid Student Support Advocate in Melbourne employer: Contour Education
At Contour, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Customer Service Manager at our Upper Mount Gravatt campus, you will enjoy the autonomy to lead your team while making a meaningful impact on students' lives. With opportunities for career development, competitive salary packages, and a commitment to employee well-being, Contour is dedicated to creating an environment where both staff and students thrive.
