Who We Are
Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.
We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we’ve grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.
We’ve produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.
Contour is made up of three brands:
- Contour Education → academic performance in high school
- Contour MedPrep → entry into medical and dental schools
- Contour TestPrep → entry into selective and scholarship schools
Contour is built by students, for students.
What You Will Do
- Be the first point of contact for student and parent enquiries - in person, online, and over the phone
- Greet and assist families on campus with warmth, professionalism, and care
- Support students during class times and ensure their experience runs smoothly
- Manage scheduling, rescheduling, invoicing, and general queries with accuracy
- Keep campuses organised - from classrooms and reception to resources and stock levels
- Handle daily admin tasks such as record-keeping, printing, and basic operational support
- Troubleshoot minor issues and escalat where needed
- Maintain tidy systems and accurate documentation
- Share ideas to improve campus service and student experience
What You Will Bring
We’re looking for genuine, people-focused communicators who bring energy, empathy, and reliability.
You’ll thrive if you bring:
- Warmth and care for families - you love helping others
- Energy and enthusiasm - you bring positive vibes to campus
- Excellent communication - clear, confident, and friendly
- Proactive mindset - you take initiative and find solutions
- Attention to detail - you keep things running smoothly
- Reliability and commitment - families count on you
Experience that helps:
- Previous experience in customer service, hospitality, retail, or call centres
- Familiarity with the VCE system or having been a VCE graduate yourself
- Currently studying or holding a degree in Commerce, Business, or related field
Why You Will Love It
- Flexible working environment with on-campus engagement
- Monthly wellbeing allowance + Employee Assistance Program (EAP)
- Personalised mentorship, training, and feedback to strengthen communication and service skills
- A fun, fast-paced environment where no two days are the same
- Career growth opportunities in a rapidly expanding education company
- Work that truly matters - helping students and families feel supported every step of the way
- Competitive hourly rate ($30 per hour + super) plus flexibility, extra leave, EAP access, and lifestyle perks.
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Campus Experience Coordinator - Point Cook in Melbourne employer: Contour Education
At Contour, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Customer Service Manager at our Upper Mount Gravatt campus, you will enjoy the autonomy to lead your team while making a meaningful impact on students' lives. With opportunities for career development, competitive salary packages, and a commitment to employee well-being, Contour is dedicated to creating an environment where both staff and students thrive.
