work for us Join the Team: Practice Manager (Sydney & Brisbane)
ABOUT US
Contour Clinics is a Rapidly Growing Doctor Lead Non Surgical Cosmetic Clinic. We have established a reputation as being one of the market leaders in this field. We have a strong focus on Education, Skill and Patient Safety. We provide our clients with a team of Cosmetic Doctors & Nurses that they can trust.
We have an amazing team and there is a real positive energy within the business and it makes working at Contour Clinics very enjoyable.
THE POSITION
The Practice Manager is accountable for the operational, financial and people performance of their clinic. The role exists to ensure every patient receives a consistent premium experience, every team member performs to standard, and every clinic operates as a high-performing business unit.
The Practice Manager is responsible for driving utilisation, conversion, retention, treatment planning adoption, team performance and patient satisfaction while ensuring operational excellence across all aspects of the clinic.
CLINIC PERFORMANCE
- Deliver clinic revenue and profitability targets
- Drive utilisation across all practitioners
- Improve average visit value across the clinic
- Improve retention and rebooking outcomes
- Ensure treatment planning adoption is embedded
- Identify revenue opportunities and performance risks
- Review clinic KPI performance weekly
TEAM LEADERSHIP
- Lead and manage all clinic team members
- Build a positive, accountable and high-performing culture
- Conduct regular one-on-one meetings with staff
- Address underperformance promptly
- Support recruitment and onboarding activities
- Support clinician development alongside the Education Development Manager
- Ensure all team members understand and achieve KPI expectations
PATIENT EXPERIENCE
- Ensure delivery of a premium and consistent patient journey
- Ensure every patient leaves with a clear next step
- Monitor patient feedback and reviews
- Resolve complaints and escalations promptly
- Maintain high clinic presentation and service standards
OPERATIONAL EXCELLENCE
- Ensure compliance with all SOPs and clinic standards
- Manage clinic rostering and workforce planning
- Ensure booking efficiency and diary optimisation
- Monitor stock levels and inventory controls
- Coordinate clinic maintenance requirements
- Ensure accurate use of DappleOS and clinic systems
TREATMENT PLANNING & CONSULTATION STANDARDS
- Ensure every patient leaves with a treatment plan
- Monitor treatment plan adoption across clinicians
- Reinforce consultation standards and structured patient journeys
- Support implementation of Consultative Mastery principles
Partner with the Education Development Manager to address skill gaps
FINANCE ACCOUNTABILITY
- Understand clinic profit and loss performance
- Monitor wages as a percentage of revenue
- Control clinic expenses and minimise wastage
- Monitor stock usage and inventory performance
- Improve clinic profitability through productivity and operational efficiency
REPORTING & ACCOUNTABILITY
- Conduct daily clinic huddles
- Participate in monthly Practice Manager meetings
- Submit weekly clinic performance reports
- Maintain visibility of revenue, AVV, utilisation, retention, conversion and treatment plan adoption
- Escalate risks and performance issues proactively
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Practice Manager in Sydney employer: Contour Clinics
At Contour Clinics, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity thrives. As the Content Creator & Social Media Manager, you'll enjoy complete ownership of our social media channels from day one, with access to a network of talented practitioners and state-of-the-art equipment. We foster employee growth through collaboration within a small marketing team, ensuring your contributions are recognised and impactful in shaping our brand's voice across Australia’s largest doctor-led cosmetic medicine group.
