Resident Support Officer - Security, Safety & Welfare
We are currently recruiting Resident Support Officers (RSOs) to work overnight at our new student accommodation site in Melbourne.
This is a modern, people-first safety role that focuses on wellbeing, respect, and community support – not enforcement. You'll play a key role in creating safe, welcoming residential environments where students feel supported after hours.
If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.
Student Accommodation | Overnight Shifts | Purpose-Driven Support Role
About the Role
As a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.
This role is ideal for:
- Security Officers seeking a more people-focused environment
- Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds (Must have their SECURITY LICENSE).
Location: Melbourne, VIC
Employment Type: Permanent Part-Time
Shift Timings: Overnight, 8:00 pm – 8:00 am, across 7 nights per week
Female applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.
What You'll Be Doing
- Providing after-hours support to residents
- Responding to wellbeing concerns with empathy and professionalism
- Conducting regular security patrols and walkthroughs
- Monitoring access control and shared residential spaces
- Assisting with resident enquiries and access issues
- Responding to incidents, emergencies, and first-response situations
- Identifying hazards and escalating safety concerns
- Completing incident reports, daily activity reports, and system updates
- Supporting a respectful, inclusive residential culture
- Liaising with property management and emergency services when required
- Completing shift handovers and maintaining operational accountability
Who We're Looking For
1. Experienced Security Officers
Looking to transition into a more community-focused, student-facing role.
2. People-Focused Professionals
From healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).
Essential Requirements
- Full Australian working rights
- Current and valid Victorian Security Licence
- Current First Aid and CPR certification
- Current RSA certification
- Valid Working with Children Check
- Availability for overnight shifts
- Strong communication and interpersonal skills
- Confidence with reporting and basic IT systems
- Calm, professional, and approachable manner
Pay Rates
- Weeknights: $36.75 per hour
- Saturday: $45.35 per hour
- Sunday: $60.46 per hour
- Public Holiday: $75.58 per hour
Why Join Constant?
- Make a genuine difference in residents' lives
- Supportive, inclusive, people-first environment
- Structured training through Constant's LEAD Academy
- RSO-specific training and site induction
- Employee Assistance Program
- Stable and consistent overnight work
Equal Opportunity
CONSTANT is an Equal Opportunity Employer.
We value empathy, inclusion, and cultural diversity, and encourage applications from all backgrounds.
As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.
Master Licences:
NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785
If you’re ready to bring your security experience - or your people skills - into a role where you can make a difference every shift, we’d love to hear from you.
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Resident Support Officer - Security, Safety & Welfare in Melbourne employer: Constant Security
CONSTANT Security is an excellent employer, offering a supportive and professional team environment in Hobart, Tasmania. With comprehensive training, opportunities for skill development in retail security, and a commitment to employee well-being through rewards and recognition programs, we foster a culture of growth and inclusivity. Join us to be part of a dedicated team focused on public safety and professional standards, while enjoying the unique advantage of occasional paid travel to Launceston for operational support.
