At a Glance
- Tasks: Guide customers through onboarding and provide expert technical support.
- Company: Constant Contact, a leading customer engagement platform in Australia.
- Benefits: Flexible work hours, competitive pay, and opportunities for professional growth.
- Other info: Join a dynamic team focused on enhancing customer experiences across the APAC region.
- Why this job: Make a real difference by helping customers succeed with their business goals.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 50715 - 61985 $ per year.
Constant Contact in Australia is seeking a Customer Support & Onboarding Specialist to drive activation and reduce churn across the APAC region.
You will balance high-touch onboarding with expert technical support, guiding customers through their journey and ensuring they configure the platform to achieve business goals.
You will document bugs and feature requests, maintain CRM records, and monitor CSAT and NPS to continuously improve the customer experience.
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APAC Customer Enablement & Onboarding Specialist in Brisbane employer: Constant Contact
At Constant Contact, we pride ourselves on fostering a vibrant work culture that champions diversity and inclusion, making it an exceptional place for passionate individuals to thrive. Our Brisbane office offers a hybrid work model that balances flexibility with collaborative opportunities, ensuring you can grow your career while making a meaningful impact in empowering businesses and communities. With generous benefits, a commitment to professional development, and a supportive environment, we are dedicated to helping our employees succeed both personally and professionally.
