At a Glance
- Tasks: Plan and coordinate service activities to ensure customer satisfaction and efficient operations.
- Company: Join a global leader in fire and gas safety technology with over 100 years of expertise.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Exciting time for growth and innovation in a fast-evolving global organisation.
- Why this job: Be the vital link between customers and technicians, ensuring safety and efficiency.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 63000 - 77000 $ per year.
At Consilium Safety Group, we don’t just make technology, we create solutions that protect people, values, and the planet.
As a global leader in fire and gas safety technology, we serve critical industries such as marine, energy, rolling stock, and critical infrastructure.
With more than 100 years of expertise, we combine deep industry knowledge with cutting-edge innovation to shape the future of Safety Tech.
We are headquartered in Gothenburg, Sweden, with over 55 offices worldwide.
We are a fast-evolving global organization backed by the private equity firm Antin Infrastructure Partners and are continuing an ambitious journey of expansion and transformation.
With strong financial support and a clear strategic vision, we are investing in innovation, operational excellence, and talent — the key drivers that will take us to the next level.
This is truly an exciting time to join us!
Position Summary
The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure customer requests, maintenance work, inspections, and repairs are completed safely, efficiently and on time.
The role acts as the primary link between customers, service technicians, sales teams, and internal support functions, ensuring clear communication and a high level of customer satisfaction.
Key Responsibilities
- Service Planning & Scheduling
- Schedule and allocate technicians based on skills, location, availability, and priority.
- Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.
- Optimize technician utilization and productivity.
- Manage resource conflicts and prioritize urgent customer requirements.
- Customer Communication
- Act as the primary point of contact for service customers.
- Receive and process service requests.
- Provide updates on technician availability, job progress, and completion status.
- Manage customer expectations regarding timelines and service delivery.
- Work Order Management
- Create, monitor, and close service work orders.
- Ensure all job documentation is accurate and complete.
- Track job progress and follow up on outstanding actions.
- Maintain service records within the company's ERP/CRM systems.
- Parts & Procurement Coordination
- Liaise with procurement and warehouse teams to ensure parts availability.
- Monitor critical spare parts requirements.
- Escalate supply shortages or delays impacting customer commitments.
- Service Delivery Performance
- Monitor service response times and completion rates.
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Service Coordinator in Perth employer: Consilium Safety Group
At Consilium Safety Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles while contributing to meaningful solutions that protect people and the planet. Located in Gothenburg, Sweden, we provide a supportive environment backed by strong financial resources, making this an exciting time to join our journey of expansion and transformation.
