Conscious Care Group Pty Ltd is a boutique NDIS provider specialising in Supported Independent Living (SIL) across the South-East Queensland region. Following a period of strong growth, we are excited to invite applications for a Service Delivery Manager (SDM) to join the team!
This is a leadership role reporting to the Operations Manager, with responsibility for leading Mental Health Support Workers and SIL House Leaders, ensuring high-quality, compliant, and person-centred service delivery.
At Conscious Care Group, we pride ourselves on a supportive, values-driven culture, strong leadership collaboration, and a genuine focus on staff wellbeing, safety, and development.
About the Role
The Service Delivery Manager plays a critical role in operational leadership and NDIS compliance across SIL services, including SIL, STA/MTA and SDA environments.
You will be responsible for:
- Leading and supporting a team of 10+ Support Workers and House Leaders
- Rostering and workforce coordination
- Conducting and attending stakeholder and participant meetingsCompleting risk assessments and providing weekly/fortnightly stakeholder updates
- Organising and coordinating staff training (PBSP, Restrictive Practices, etc.)
- Maintaining strong NDIS compliance across services
- Supporting positive culture, accountability, and quality outcomes
What We’re Looking For
To be successful in this role, you will bring:
- Demonstrated experience in the NDIS sector
- Strong leadership and people-management skills
- Sound understanding of NDIS Practice Standards and compliance requirements
- Excellent communication and stakeholder engagement skills
Mandatory Requirements
- NDIS industry experience
- Current QLD Blue Card
- Yellow Card or NDIS Worker Screening Check (NDISWC)
What We Offer
- Generous Remuneration
- Company Vehicle & Fuel Card
- Work Laptop and mobile phone
- Corporate health insurance discount
- Supportive and collaborative leadership team
- Positive, inclusive workplace culture
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