At a Glance
- Tasks: Lead and oversee high-quality disability support services across multiple sites.
- Company: Join Connect2Group, a respected not-for-profit with 30 years of community impact.
- Benefits: Salary packaging, ongoing professional development, and wellbeing initiatives.
- Other info: Supportive team culture with opportunities for career growth.
- Why this job: Make a genuine difference in the lives of people with disabilities every day.
- Qualifications: Experience in disability services and strong leadership skills required.
The predicted salary is between 49500 - 60500 $ per year.
Connect2Group is a not-for-profit organisation providing services for people with disability through the delivery of personalised activities with a client focused collaborative approach. With over 30 years involvement in the community, Connect2Group has fostered positive change and ongoing success in innovative disability services. Our services include Disability Employment Services, NDIS Finding and Keeping a Job, Community Access, 24/7 Residential Care, Behavioural Support, flexible in-home Support, Life Skills Development, and centre-based activities.
We are seeking an experienced Full-Time Service Delivery Manager – Lifestyle Operations. The Service Delivery Manager - Lifestyle Options is responsible for overseeing the delivery of high-quality, person-centred disability support services across our multiple sites including Centre based, in home support and community access programs. This role provides leadership, operational oversight, and strategic support to frontline support workers to ensure compliance with NDIS requirements, legislative obligations and Connect2Group’s mission, values, and policies.
Key Responsibilities
- Develop, implement, and continuously review person-centred day support programs that align with participants' NDIS goals, individual support plans, and desired outcomes.
- Support the Rostering Coordinator to maintain effective staffing rosters, ensuring appropriate workforce coverage and the efficient, timely, and cost-effective delivery of services.
- Liaise with participants, families, guardians, support coordinators, allied health professionals, and other internal and external stakeholders to ensure effective communication and coordinated service delivery.
- Provide leadership, guidance, and day-to-day support to disability support workers, fostering a positive, collaborative, and high-performing team culture.
- Maintain accurate participant records, case notes, and documentation in accordance with organisational policies, privacy requirements, and quality and compliance standards.
- Assist with incident reporting, risk management, and the implementation of corrective actions to support continuous improvement and participant safety.
- Contribute to quality assurance activities, audits, policy implementation, and continuous improvement initiatives to maintain compliance with NDIS Practice Standards and organisational requirements.
- Participate actively in team meetings, case reviews, and professional development, sharing knowledge and contributing to service improvements across the organisation.
- Provide informal feedback to employees on a regular basis, conduct probationary reviews, performance appraisals and reviews and performance management.
About You
- Demonstrated knowledge and experience within the disability services sector, including a sound understanding of the National Disability Insurance Scheme (NDIS), person-centred practice, and the NDIS Practice Standards.
- Proven experience in coordinating or managing disability support services, with the ability to deliver high-quality, participant-focused outcomes.
- Demonstrated ability to build and maintain positive, professional relationships with participants, families, guardians, support coordinators, allied health professionals, staff, and other key stakeholders.
- Well-developed problem-solving, critical thinking, and decision-making skills, with the ability to respond effectively to operational challenges and changing participant needs.
- High level of computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), client management systems, and electronic record-keeping.
- Experience with client documentation, case management and operational reporting.
- Current National Police Check, NDIS Worker Screening Clearance, Working with Children Check (where applicable), current First Aide & CPR certification, and a current unrestricted driver's licence.
- Certificate IV, Diploma, or higher qualification in Disability, Community Services, Mental Health, Human Services, Management (or equivalent industry experience).
We strongly encourage applications from Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse individuals, and LGBTQIA+ community members. Your lived experience is invaluable!
Why Join Connect2Group?
- Salary packaging to maximise your take-home pay.
- Join a respected not-for-profit with over 30 years of community impact.
- Supportive and values-driven leadership team.
- Ongoing professional development and career growth.
- Employee Assistance Program and wellbeing initiatives.
- Monday to Friday role with participation in an on-call roster.
- Make a genuine difference in the lives of people with disability every day.
Service Delivery Manager in Brisbane employer: Connect2Group
At Connect2Employment, we pride ourselves on being a boutique, purpose-driven organisation that values agility and community connection. Our Cleveland location offers a supportive work culture with a strong commitment to social inclusion, comprehensive health and wellness programs, and opportunities for professional growth. Join us to make a meaningful impact while enjoying attractive remuneration and salary packaging options that enhance your take-home pay.
