At a Glance
- Tasks: Assist clients with travel planning and provide exceptional support throughout their journey.
- Company: HBTravels Agency USA, known for personalised service and a positive team culture.
- Benefits: Fully remote work, travel perks, exclusive discounts, and ongoing training.
- Other info: Flexible schedule that fits your lifestyle and opportunities for professional growth.
- Why this job: Join a passionate team and help create unforgettable travel experiences.
- Qualifications: Strong communication skills and a passion for travel; customer service experience preferred.
About the Role
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience.
In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.
At HBTravels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.
Key Responsibilities
- Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
- Assist clients with travel planning, booking modifications, cancellations, and special requests.
- Provide accurate information regarding destinations, travel requirements, and agency processes.
- Maintain organized client records to support smooth communication and planning.
- Follow up before and after travel to confirm details and collect feedback.
- Address client concerns with empathy, patience, and effective problem-solving.
Benefits
- Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.
- Travel perks and access to exclusive industry discounts.
- Training and ongoing support to help you grow as a travel professional.
- A collaborative and positive team environment committed to exceptional traveler support.
- What We’re Looking For
- Strong written and verbal communication skills.
- Prior customer service experience; travel, tourism, or hospitality experience is a plus.
- High attention to detail and strong organizational habits.
- Ability to learn new tools, software, and booking platforms quickly.
- A passion for travel and a genuine interest in helping clients plan memorable trips.
Bechtel is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status, protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.
#J-18808-Ljbffr
Part-Time Client Care & Clinic Admin in Melbourne employer: Connect Hearing
Connect Hearing, as part of the Sonova family, offers a dynamic work environment in Sydney where you can thrive as a Retail Internal Auditor. With a strong focus on employee growth and development, we provide comprehensive training and support, ensuring you have the tools to excel in your role. Our collaborative culture prioritises governance and risk mitigation, making it an ideal place for those seeking meaningful and rewarding employment.
