This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently.
Job Responsibilities:
- Provide technical support to employees across onsite and remote environments.
- Troubleshoot laptops, desktops, software, peripherals, and connectivity issues.
- Support Windows devices and common workplace productivity applications.
- Assist with device setup, deployment, maintenance, and equipment tracking.
- Manage and resolve IT support requests and escalate more complex issues when required.
- Support workplace technology such as printers, meeting room equipment, and remote-access tools.
- Maintain clear technical documentation and contribute to improvements in IT support processes.
- Work closely with other technology teams to provide a positive end-user experience.
Qualifications:
- Familiarity with Microsoft 365 and common business applications.
- Basic understanding of networking concepts and troubleshooting.
- Strong problem-solving and customer service skills.
- Clear communication and the ability to support both technical and non-technical users.
- Comfortable working independently as well as part of a broader technology team.
Work Arrangement
This role is based in Australia and may involve a combination of onsite and flexible working arrangements depending on operational requirements.
#J-18808-Ljbffr
Information Technology Support Analyst in Sydney employer: Confidential
At Providence Willamette Falls Medical Center, we pride ourselves on being an exceptional employer that values our caregivers as invaluable assets. With flexible scheduling options, a comprehensive benefits package starting from day one, and a culture that prioritises patient-focused care, we empower our employees to thrive both personally and professionally. Join us in a supportive environment where your voice matters and you can make a meaningful impact in the community.
