At a Glance
- Tasks: Provide frontline IT support and resolve technical issues in a dynamic Microsoft environment.
- Company: Join a supportive tech team in the heart of Melbourne CBD.
- Benefits: 6-month contract, flexible working arrangements, and exposure to modern technologies.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Make a real impact by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 58500 - 71500 $ per year.
6-Month Contract | Melbourne CBD
Our client is seeking an experienced IT Service Desk Officer to provide frontline technical support across a diverse Microsoft environment.
This is an excellent opportunity for a customer-focused IT professional who enjoys resolving technical issues, supporting end users, and contributing to a high-performing technology team.
Key Responsibilities
- Provide Level 1 IT support across hardware, software, mobile devices, Microsoft 365 and collaboration platforms.
- Log, manage and resolve incidents and service requests within agreed SLAs.
- Support user onboarding, offboarding, device deployment and account administration.
- Troubleshoot issues across Windows environments, Microsoft 365, Teams, Intune and Active Directory.
- Assist with hardware provisioning, asset management and system maintenance activities.
- Escalate and coordinate issues with internal teams and third-party vendors where required.
- Contribute to documentation, knowledge articles and continuous service improvement initiatives.
About You
- Previous experience in an IT Service Desk, Help Desk or Desktop Support role.
- Strong troubleshooting skills across Windows 10/11 and Microsoft 365 technologies.
- Experience supporting Active Directory, Entra ID, Teams and Intune environments.
- Excellent communication and customer service skills.
- Ability to prioritise workload and manage multiple support requests effectively.
- IT qualifications and/or ITIL certification highly regarded.
- What's on Offer
- 6-month contract opportunity
- Immediate start available
- Supportive and collaborative team environment
- Exposure to modern Microsoft technologies
- Melbourne CBD location with flexible working arrangements
If you're an IT support professional looking for your next contract opportunity and enjoy delivering exceptional customer service, we'd love to hear from you.
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IT Service Desk Officer in Melbourne employer: Confidential
At Providence Willamette Falls Medical Center, we pride ourselves on being an exceptional employer that values our caregivers as invaluable assets. With flexible scheduling options, a comprehensive benefits package starting from day one, and a culture that prioritises patient-focused care, we empower our employees to thrive both personally and professionally. Join us in a supportive environment where your voice matters and you can make a meaningful impact in the community.
