Customer Partnership Manager in Sydney

Our client is one of Australia's most respected commercial furniture suppliers, partnering with leading furniture resellers, fit-out companies, architects, designers and workplace specialists nationwide.

With more than 30 years of success, they've built an outstanding reputation for quality, innovation and exceptional customer service, becoming the trusted partner of choice across the commercial furniture industry.

Due to continued growth, they're seeking an experienced Customer Partnership Manager to be based from their impressive Sydney head office, incorporating a state-of-the-art showroom and extensive warehousing facilities.

This is a key growth appointment focused on developing and strengthening customer partnerships across the Sydney and broader NSW market.

This isn't about chasing sales targets or making endless cold calls.

It's about becoming a trusted advisor to your customers, strengthening existing partnerships, creating new opportunities and helping shape the future growth of a highly respected Australian business.

Why You’ll Love This Role

Reporting directly to senior leadership, you'll enjoy the autonomy to manage your own market while being supported by a highly experienced and collaborative national team.

You’ll work from the company's Sydney head office alongside Operations, Customer Service, Marketing and Finance, with direct access to an impressive commercial showroom and extensive product range.

The opportunity will particularly suit someone who understands the commercial architecture, design, workplace or interiors market and is comfortable developing relationships with architects, interior designers, fit-out contractors, project partners and other key decision-makers.

Key responsibilities include

• Build and strengthen long-term relationships with commercial furniture resellers, fit-out companies, architects, designers and project partners.
• Manage and develop key customer accounts across the Sydney and broader NSW market.
• Identify and secure new business opportunities throughout your territory.
• Develop relationships across the commercial architecture, design, workplace and interiors community.
• Prepare quotations, proposals and commercial agreements.
• Negotiate outcomes that create genuine value for both customers and the business.
• Deliver product presentations and educate customers on the latest product solutions.
• Identify opportunities to increase customer engagement and account growth.
• Work collaboratively with Operations, Customer Service, Marketing and Finance to deliver outstanding customer experiences.
• Maintain accurate CRM activity, forecasting and opportunity management.
• Represent the business professionally throughout the Sydney and NSW market while building lasting customer partnerships.

What You’ll Be Doing

We're looking for an individual who is passionate about building relationships and takes pride in delivering exceptional customer experiences.

To be successful in this role you'll ideally possess

• Proven experience in Business Development, Territory Management or Key Account Management.
• Experience within commercial furniture, architecture, interior design, workplace solutions, fit-out, interiors or a related construction industry.
• A strong understanding of the commercial architecture and design community would be highly regarded.
• Outstanding relationship-building and stakeholder management skills.
• Strong commercial acumen with excellent negotiation abilities.
• A proactive, self-motivated and customer-focused approach.
• The ability to work autonomously while managing and developing your own territory.
• Excellent communication and presentation skills.
• Experience using CRM platforms such as Hub Spot (highly regarded).

What's in it for you

• Lucrative salary package including fully maintained company vehicle.
• Performance-based incentive program.
• State-of-the-art Sydney head office, showroom and warehouse.
• Opportunity to manage and grow an established NSW market.
• Genuine autonomy with the support of an experienced leadership team.
• Join one of Australia's most respected commercial furniture businesses.
• Long-term career progression within a growing national organisation.
• Collaborative culture where people, integrity and relationships come first.
• Opportunity to build a rewarding long-term career with a business that genuinely invests in its people.

If you're looking for a career where you can build genuine partnerships, represent a respected Australian brand and enjoy the autonomy to make a real impact, we'd love to hear from you.

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