At a Glance
- Tasks: Manage customer enquiries and coordinate deliveries while resolving issues.
- Company: Concept Recruitment Specialists, a dynamic team in Kemps Creek.
- Benefits: Ongoing temp role with flexible hours and supportive work environment.
- Other info: Opportunity for career growth and development in a collaborative setting.
- Why this job: Join a vibrant team and enhance your customer service skills in logistics.
- Qualifications: Customer service experience, preferably in transport or logistics.
The predicted salary is between 49500 - 60500 $ per year.
Concept Recruitment Specialists – Kemps Creek NSW
- Kemps Creek, NSW location
- 10:00am – 6:00pm working hours
- Customer service experience essential; transport or supply chain background preferred
- Temp ongoing
This role is ideal for someone with strong customer service experience, preferably within transport, logistics or supply chain, who enjoys resolving enquiries, managing customer accounts and working closely with operational teams.
Key Responsibilities
- Manage customer enquiries and cases through Dynamics 365, phone and email.
- Process customer orders and account adjustments accurately and within required timeframes.
- Liaise with warehouse and transport teams to coordinate deliveries and delivery time windows.
- Investigate missed deliveries, service issues and customer complaints, following through to resolution.
- Maintain accurate customer records, case notes and delivery information.
- Escalate complex enquiries and operational issues to the appropriate teams.
- Prepare regular reports and review data to support customer service performance.
About You
- Proven experience in a customer service role, ideally within transport, logistics or supply chain.
- Strong verbal and written communication skills, with confidence handling inbound and outbound customer calls.
- Experience using CRM systems; familiarity with Dynamics 365 would be highly regarded.
- Strong computer skills, particularly Microsoft Word and Excel.
- Excellent attention to detail when processing orders and maintaining customer records.
- Strong organisation and time management skills, with the ability to prioritise competing tasks.
- A practical approach to problem-solving and confidence investigating customer concerns.
- Ability to work independently and collaboratively with customer service, warehouse and transport teams.
- Availability to work 10:00am – 6:00pm, with flexibility for rostered public holidays as required.
- Valid Australian working rights.
A qualification in Business Administration or a related field, along with geographical knowledge of Australia, would be advantageous.
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Customer Service Specialist in Sydney employer: Concept Recruitment Specialists
At Concept Recruitment Specialists in Kemps Creek, we pride ourselves on fostering a supportive and dynamic work environment that values customer service excellence. Our team enjoys comprehensive training and development opportunities, ensuring personal and professional growth while working collaboratively with dedicated operational teams. With a focus on employee well-being and a culture that encourages innovation, we offer a rewarding experience for those looking to make a meaningful impact in the transport and logistics sector.
Contact Details:
Concept Recruitment Specialists Recruitment Team
