At a Glance
- Tasks: Lead partner success and drive customer outcomes in a fast-paced, AI-driven environment.
- Company: Join Concentrix, a global leader in tech-powered customer experiences.
- Benefits: Enjoy remote work, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with a focus on innovation and operational excellence.
- Why this job: Be part of an award-winning team transforming customer experiences with cutting-edge technology.
- Qualifications: Strong relationship management, business acumen, and experience with AI solutions required.
The predicted salary is between 90000 - 110000 $ per year.
We're Concentrix, the intelligent transformation partner. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work, interact, and transact with.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behaviour to find and unlock value through tech-powered and intelligence-fueled experiences.
You will be surrounded by the best in the world providing market-leading technology and insights to modernise and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact centre analytics that deliver insights to improve outcomes and value for our clients.
Join our award-winning One Concentrix team as a Senior Partner Success Manager (Remote) supporting one of the world's most innovative AI-native technology companies. This role operates at the intersection of AI, customer outcomes, partner performance, and business transformation in a fast-paced, high-growth environment where speed, ownership, and execution matter.
The Senior Partner Success Manager owns a defined portfolio of partner-led customer engagements and serves as the accountable business owner for customer outcomes, engagement health, risk mitigation, adoption, and value realisation across that book of business. This individual is accountable for delivery quality, customer adoption, engagement health, partner performance, customer value realisation, and overall portfolio success.
Success in this role requires maintaining detailed visibility into every active engagement, including customer objectives, implementation progress, adoption trends, delivery risks, milestones, partner performance, blockers, and business outcomes. The Senior Partner Success Manager proactively identifies stalled or at-risk engagements, diagnoses root causes, coordinates resolution across internal and external stakeholders, and drives successful customer outcomes.
This role serves as the operational leader across partner-delivered customer engagements, balancing customer success, partner accountability, delivery excellence, AI solution adoption, and operational scalability. The ideal candidate combines strong relationship management skills with business acumen, program management discipline, customer success expertise, and technical fluency in Artificial Intelligence (AI), Large Language Models (LLMs), AI-enabled workflows, automation technologies, and enterprise software solutions.
Candidates should have practical experience leveraging AI-driven business solutions and automation as part of their daily work.
Senior Partner Success Manager employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
