Job Title: Customer Service Specialist
Job Description Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing. Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing. 100% Work From Home | Permanent Full-Time Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head. If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you. You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.
What You’ll Be Doing
- High-volume inbound calls - financial and government matters
- Strict script and compliance adherence
- Applying financial literacy to guide customers clearly and accurately
- Maintaining professionalism across a range of conversation types
The Details
- $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
- 100% permanent
- Work From Home
- Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
- Equipment provided (Parramatta CBD collection required)
- Multiple intake dates across June and July 2026 - security clearance can take up to a month once submitted
What You Bring
- Professional experience in a role where accuracy, compliance, or financial concepts mattered
- Comfort working within scripted, process-driven environments
- A solid grasp of financial concepts - numbers shouldn’t faze you
- Strong communication, composure, and attention to detail
- Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace
Requirements
- Australian Citizenship required
- Within 50km of Paramatta CBD
- Police and Government Security checks
- *Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.
Why Concentrix
Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
- Career growth based on passion and aptitude - clear pathways, real stretch opportunities
- 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
- 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
- Empathetic, accessible leaders invested in your success - removing barriers, not adding them
- Incentives, bonuses, and everyday recognition - your contribution is seen and valued
- Confident from day one with thorough onboarding and support that keeps going
Mission
Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future.
Company Overview
Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
Location
Location: AUS Work-at-Home New South Wales
Language Requirements: Time Type: Full time
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Customer Service Specialist in Parramatta employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
