Concentrix Melbourne is seeking a CCaaS Support Engineer to provide Level 1/2 support for Amazon Connect, GenesysCloud, and other CCaaS platforms. You will manage IVR configurations, call routing, and ongoing incident handling from Melbourne, Australia.
The role requires hands-on CCaaS expertise, problem solving, and strong communication with customers and internal teams. Australian citizens are preferred, and on-call duties may apply to support 24x7 operations.
CCaaS Support Engineer: IVR & Routing Expert in Melbourne employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
