At a Glance
- Tasks: Provide Level 1 and 2 support for Genesys Cloud and Amazon Connect contact centre platforms.
- Company: Join Concentrix, a leading company in customer experience solutions.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative environment with on-call rotation and dynamic team interactions.
- Why this job: Make a real difference in customer outcomes while working with cutting-edge technology.
- Qualifications: Experience with Genesys Cloud and Amazon Connect; Australian citizenship required.
The predicted salary is between 63000 - 77000 $ per year.
Concentrix in Melbourne is seeking a skilled CCaaS Support Engineer with hands-on experience in Genesys Cloud and Amazon Connect to deliver Level 1 and 2 support for contact center platforms. You will configure IVR, routing, monitor system performance, and manage incidents to ensure uptime and excellent customer outcomes.
On-call rotation may apply; Australian citizenship is required. You will collaborate with network and software teams to continuously improve processes and overall customer satisfaction.
CCaaS Support Engineer in Melbourne employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
