A leading technology services firm in New South Wales seeks a strategic Head of CCaaS Customer Success. This senior role involves owning the full customer value journey for our CCaaS platform, from initial engagement to long-term retention. The ideal candidate will have over 8 years in Customer Success and experience in leading high-performing teams. Responsibilities include managing customer engagement, building ROI cases, and developing scalable onboarding processes. A collaborative leadership style and commercial acumen are essential.
Head of CCaaS Customer Success & Growth employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
