At a Glance
- Tasks: Assist customers with card enquiries and resolve account issues.
- Company: Join Concentrix, a leader in customer experience and banking support.
- Benefits: Earn $28.12/hour plus super, with performance incentives and exclusive perks.
- Other info: Inclusive culture with opportunities for career growth and development.
- Why this job: Kickstart your banking career with paid training and no weekend shifts!
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 28.12 - 28.12 $ per hour.
This role involves answering inbound calls in relation to general enquiries for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services, which could range from account discrepancies to technical difficulties with online banking platforms.
About the Role:
Join us as a Customer Service Representative supporting one of Australia's major banking brands. You'll be the trusted expert customers rely on—guiding them through card enquiries, resolving issues, and helping them feel secure and supported in every interaction. This isn't just a job. It's your gateway into the world of banking.
Why You'll Love Working with us:
- Start Date: 8th of June 2026
- Competitive Pay: $28.12 per hour + 12% super + up to $130 in performance incentives
- Banking-Focused Training: Two weeks of paid, full-time training designed to build your financial knowledge and customer service confidence
- Work-Life Balance: Full-time hours, Monday to Friday, 8:00 AM–8:00 PM. No Weekends!
- Career Acceleration: Grow into specialist banking roles, leadership pathways, or broader financial services careers
- A Culture That Backs You: Inclusive, diverse, and supportive—where your voice matters
- Exclusive Banking Perks: Discounts, early promotion eligibility after 6 months, free parking, and easy public transport access
What You'll Be Doing:
- Supporting customers with enquiries, from transactions to security concerns
- Delivering empathetic, accurate, and compliant banking information
- Troubleshooting issues and providing clear, confident solutions
- Escalating complex matters to specialist teams when needed
- Keeping detailed, accurate records to ensure seamless customer experiences
- Contributing to ongoing improvements in banking processes and service delivery
What You Bring:
- Exceptional communication and relationship‐building skills
- A problem‐solver's mindset and a genuine passion for helping people
- Confidence navigating computer systems and learning new banking tools
- Previous customer service or call centre experience is a plus
- Flexibility to work varied shifts, including weekends and public holidays
About Us:
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. We invest in our greatest asset—our people—by nurturing career growth and fostering a culture of integrity and collaboration. Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre‐employment check.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Customer Service Representative in Gold Coast employer: Concentrix
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