At a Glance
- Tasks: Assist customers with enquiries via phone, email, and chat while providing outstanding service.
- Company: Join Concentrix, a global leader in customer service with a supportive culture.
- Benefits: Enjoy paid training, career progression, and recognition programs.
- Other info: Dynamic team environment with part-time opportunities after training.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a positive attitude are all you need!
The predicted salary is between 15.3 - 18.7 $ per hour.
We’re looking for Part-Time inbound Customer Service Officers to join our Brisbane CBD based team, helping Australians with important everyday enquiries. You’ll speak with customers over the phone, guide them through simple steps, and support them with services that can make a real difference in their lives. You don’t need previous call centre experience. If you’re a good communicator, enjoy helping people, and are willing to learn, we’ll provide the training and support to help you succeed.
Why Join Concentrix?
- Career progression and internal development opportunities
- Comprehensive training and ongoing coaching
- Recognition and reward programs
- A diverse, inclusive and supportive workplace
- A culture built on teamwork, integrity and putting people first
- The opportunity to work with some of Australia's most recognised brands
Whether you're starting your customer service career or looking for your next opportunity, we'll provide the tools, support and development to help you succeed.
About the Role
As a Customer Service Officer, you'll be the first point of contact for customers, helping resolve enquiries, provide information and deliver outstanding service experiences. No two days are the same. You'll be:
- Assisting customers via phone, email and chat
- Listening carefully to customer needs and finding solutions
- Managing customer records accurately
- Helping customers access services and digital channels
- Resolving complaints and enquiries with empathy and professionalism
- Working collaboratively with your team to achieve service goals
Onsite position, based on Edward Street right near Central Station.
What You'll Bring
We're looking for people who genuinely enjoy helping others and are committed to delivering great customer experiences. You'll have:
- Strong communication and interpersonal skills
- A positive, customer-focused attitude
- Confidence using computers and navigating multiple systems
- Excellent attention to detail
- The ability to follow processes while thinking on your feet
What's in It for You?
- Paid full-time training and ongoing support
- Career pathways across a global organisation
- Recognition and reward programs
- Supportive team culture
- Part-time opportunities available after full-time training
- Be part of a company that genuinely invests in its people
Ready to Join Us? If you're passionate about helping people, enjoy solving problems and want to build a career with a company that values its employees, we'd love to hear from you.
Part-Time Inbound Customer Service Pro – Brisbane employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
