Concentrix is seeking a capable Resolution Specialist to join our Ballarat team on a full-time, fixed term contract until late April 2027. Start date is 19 October. The role pays $33.00 per hour and offers training and ongoing support.
You will handle escalated enquiries, investigate customer concerns, and deliver fair, effective resolutions while maintaining an exceptional customer experience. Prior complaints handling or contact centre experience is highly regarded.
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Escalations Resolution Specialist (Fixed-Term) in Ballarat employer: Concentrix
Concentrix is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation thrives and employees are encouraged to grow their skills in a supportive environment. As part of the A/NZ DevOps team, you'll collaborate with passionate professionals on cutting-edge AWS projects, benefiting from extensive learning opportunities and a high-energy atmosphere that values teamwork and creativity. With a commitment to diversity and equal opportunity, Concentrix stands out as a place where your contributions truly matter and can lead to meaningful career advancement.
